Open To Work
Vaishnavi Soundararajan
Chennai
Summary
Customer: Morgan Stanley (investment bank and financial services company) - Nov 2014 - present.
Dynamic professional with extensive experience at Tata Consultancy Services, specializing in application support and governance. Achieved $250,000 in annual savings through process automation and recognized for enhancing team performance. Proficient in Unix and Linux, with strong customer relations skills. Progressed from team member to Subject Matter Expert, then to Team Leader, Account Manager, and currently Project Manager, demonstrating leadership and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Goal
Seeking to leverage expertise in application support, incident management, and process optimization to ensure reliable operations and excellent service delivery, excel and deliver continuous improvement to align IT services with business growth and possible innovation accommodating AI trends
Work History
Assistant Consultant and Project Manager
Tata Consultancy services
Chennai
03.2023 - Current
- Managing production application support teams of over 30 associates, enhancing overall performance and efficiency.
- Technical Lead and SME for enterprise-level applications, overseeing architecture and development processes, working closely with senior stakeholders.
- Directing Change Management initiatives to ensure seamless deployment with minimal disruptions.
- Identifying improvement opportunities as a Site Reliability Engineer, implementing automated solutions effectively using Perl, ServiceNow, RBA and ESM.
- Facilitating Corporate Governance by creating and presenting reports to senior stakeholders.
- Managing product escalations, collaborating across functions to uphold SLAs and improve customer satisfaction.
- Executed automation initiatives in ZITI and MTZ projects, significantly reducing manual intervention.
Account Manager
Tata consultancy Services
Chennai
08.2021 - Current
- Onboarded over 40 Unix and Windows applications, enhancing production management efficiency.
- Implemented PagerDuty monitoring, successfully replacing outdated alerting tools.
- Collaboration with delivery partners and finance teams to streamline contractual processes.
- Leading governance sessions with executive and managing directors for Business Unit oversight.
- Oversaw training initiatives, facilitating development for over 500 associates across six countries.
- Recognized as certified mentor, guiding new talent while completing Delivery Management certification.
Technical Lead, Operations
Tata Consultancy Services
Chennai
11.2019 - Current
- Technical lead and subject matter expert overseeing firmwide applications, mail and LDAP infrastructure, entitlement provisioning, and corporate IT systems, including CCTV, property management and data warehouse.
- Implemented process improvements with automations to enhance daily operations efficiency.
- Monitored customer feedback on product performance and communicated insights to development teams.
- Root cause analysis expert for the products and applications to drive resolution.
- Developed Jive sites and knowledge base for application expertise sharing.
Team Member and SME
Tata Consultancy Services
Chennai
08.2014 - 08.2018
- Drove onboarding of multiple applications, ensuring compliance with SLAs over four years as L2 Support Team Member.
- Resolved production issues and enhancement requests, enhancing client satisfaction and system reliability.
- Conducted post-release reviews and managed BOD/EOD support to minimize downtime and ensure stable operations.
- Quickly adopted new technologies, improving SLA and metrics performance through proactive problem-solving.
- Utilized technical expertise in AppDynamics, JIRA, Splunk, Watchtower, Check Nanny, Sockeye, Zapp Leela, DB Artisan for operational excellence.
- Assisted in troubleshooting software issues and provided effective solutions.
Education
B.Tech - CSE
SASTRA University
Tamilnadu06-2014
Higher Secondary -
Vellalar Matric Higher Secondary
05-2010
Matriculation -
Sathya Sai Matriculation School
05-2008
Skills
- Operating systems: Windows, Unix, Linux
- Programming languages: C, C, Python, Perl, Shell
- Database management: SQL, DB2, Sybase
- Tools: ServiceNow, Jira, Autosys
- Monitoring solutions: Splunk, AppD, Grafana
- Collaboration platforms: Confluence, Jive
- Knowledge management: Articles and Cutover
- Security and compliance: CLM, SAML, CyberArk
- Workflow automation: Pega WF
- Application support and onboarding: Java and Python
- Governance standards: SLA compliance and KPIs
- Change management: Release and deployment
- Incident resolution and problem solving
- Customer engagement strategies
- Performance tracking and learning development
- Contractual obligations management
- Project delivery and account oversight
Certification
- Microsoft's, Fundamentals of AZ 900
In-Progress:
- Google's Gen AI leadership
- PMI's practical application of generative AI for project managers
- PMI's generative AI overview for project managers
- Google's Project Management Professional
- IBM's Generative AI for Project Managers specialization
Timeline
Assistant Consultant and Project Manager
Tata Consultancy services
03.2023 - Current
Account Manager
Tata consultancy Services
08.2021 - Current
Technical Lead, Operations
Tata Consultancy Services
11.2019 - Current
Team Member and SME
Tata Consultancy Services
08.2014 - 08.2018
B.Tech - CSE
SASTRA University
Higher Secondary -
Vellalar Matric Higher Secondary
Matriculation -
Sathya Sai Matriculation School
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