Vaishnavi Thatipamula
Hyderabad
Summary
Accomplished Senior Loan Servicing Specialist with a proven track record at Wells Fargo, adept in loan modification and procedure development. Demonstrated ability to quickly adapt, leading to significant process efficiencies and customer satisfaction improvements. Skilled in Microsoft Office Suite and known for exceptional communication abilities.
Overview
8
8
years of professional experience
Work History
Senior Loan Servicing Specialist
Wells Fargo
Hyderbad
05.2024 - Current
- The purpose or goal of the procedure outlining what the procedure aims to accomplish.
- The procedure specifying what is included or excluded in the review.
- A clear step by step breakdown of the procedure outlining each action or decision points.
- Roles and responsibilities for executing, reviewing, and approving each step of the procedure.
- We need to check the listing of tools, systems, and other resources required to follow the procedures.
- The procedure aligns with relevant laws, regulations, and industry standards.
- Recommendations for updates, changes, or enhancements to the procedures based on the review.
- Identification of any potential risks are involved in the procedures and proposed mitigation strategies.
- Approving signature of the procedure after reviewing the process procedure.
Senior Loan Servicing Specialist
Wells Fargo
Hyderabad
02.2023 - 04.2024
- Approving the Modification of Home Mortgage and preparing the Modification Documents to the eligible Customers who are Delinquent
- The terms of the Mortgage would be modified based on Underwriter decision
- Taken care of team Hardstops and delays with upstream processes to get the roadblocks cleared quickly for TMs to save the SLA
- Worked with Early resolution teams in Identifying reasons for ER latency issues and getting them fixed to decrease the production impact
- Part of Tiger team project and worked on various issues of downstream and upstream processes of SMA to reduce the number of hardstops /redrafts / improved efficiency and save SLA
- Worked on Technology issues and escalated them by raising ticket and getting them resolved to reduce the production impact and completing loans
Senior Customer Service Representative
Wells Fargo
Hyderabad
10.2016 - 12.2020
- Handle customer queries sent via secure Online Banking service with regards to Demand Deposit Accounts (DDA) and debit cards
- Help customer meet their financial needs by tracking queries like account maintenance, filling claims, overdraft/monthly service fees, online transfers, photocopies
- Ensure excellent customer service by responding accurately and efficiently by adhering to the procedures and guidelines
- Instrumental in development, implementation and suggestions of new reporting procedures
- Point of contact for root cause analysis (RCA)
- Quality coaching reports by the team by executing in the MS office
- Train the new/ existing team members on the recent procedures updates
Education
MBA - Finance
Osmania University
Hyderabad01.2016
B.Com - Computers
Osmania University
Hyderabad01.2014
Intermediate - MEC
Sri Chaitanya Jr. College
01.2011
Skills
- Adaptive and flexible
- Loan modification
- Quick learning
- Procedure development
- Loan processing
- Procedure implementation
- Multitasking Abilities
- Report preparation
- Microsoft Office Suite
- Excellent communication
Accomplishments
- Maintained 100% quality in FHA SMA.
- Received appreciations from state side partners for my contributions in solving technology issues quickly.
- Suggested idea projects which are approved internally and working on them for complete execution.
- Received top performer awards multiple times in the process.
- Worked on ICMP look back project.
Hobbies and Interests
- Watching TV
- Listening to music
- Cooking
- Watching news
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: Thatipamula Rajashekar Prasad
- Mother's Name: Thatipamula Rama
- Date of Birth: 04/01/94
- Gender: Female
Timeline
Senior Loan Servicing Specialist
Wells Fargo
05.2024 - Current
Senior Loan Servicing Specialist
Wells Fargo
02.2023 - 04.2024
Senior Customer Service Representative
Wells Fargo
10.2016 - 12.2020
MBA - Finance
Osmania University
B.Com - Computers
Osmania University
Intermediate - MEC
Sri Chaitanya Jr. College