Vaishnavi Verma
Front Office Associate
Kanpur
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2031
2031
years of post-secondary education
Work History
Front Office Associate
Aloft New Delhi Aerocity (Marriott International)
9 2019 - 1 2021
- Monitoring and Supporting Progress toward Guest Services and Front Desk Goals:- Developing specific goals and planning to prioritize, organize, and accomplished daily work targets
- Handling complains, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Participating in the development and implementation of corrective action plans based on review of guest comment cards and guest satisfaction results
- Ensuring Exceptional Customer Service: - Providing services that are always above the satisfactions of the guests
- Improving service by communicating and assisting individuals to understand
- Guest needs, providing guidance, feedback, and individual coaching when needed
- Empowering employees to provide excellent customer service
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
Education
Intermediate -
Sardar Patel School
Bachelor of Arts - undefined
CSJMU University Kanpur
Kanpur, UPDiploma - undefined
Frank Finn Institute of Air Hostess
High School -
Sardar Patel School
MBA - Marketing Management
NMIMS
04.2001 -
Skills
Ability to work in a fast-paced environment
Delegation
Enthusiastic
Independent work
Proficient in MS Office, MS Excel and MS word
Proficient in OPERA
Proficient in Symphony
GXP handling guest correspondence
Problem-solving skills
Cash handling experience
Hospitality services
Data entry expertise
Check-in management
Travel Arrangements
Adaptability
Problem-solving aptitude
Accomplishments
- Grooming Champ of the Month, 07/01/20
- Grooming Champ of the Month, 01/01/20
- Grooming Champ of the Month, 06/01/21
References
Available on request
Timeline
MBA - Marketing Management
NMIMS
04.2001 -
Bachelor of Arts - undefined
CSJMU University Kanpur
Diploma - undefined
Frank Finn Institute of Air Hostess
Front Office Associate
Aloft New Delhi Aerocity (Marriott International)
9 2019 - 1 2021
Intermediate -
Sardar Patel School
High School -
Sardar Patel School
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