Vaishnawi Muley
PUNE
Summary
Detail-oriented and proactive professional with expertise in operations and compliance. Skilled in data analysis, recruitment, process improvement, and cross-functional coordination. Proven ability to enhance operational efficiency, manage investigations, and build strong client and team relationships. Adept at handling multiple projects, meeting deadlines, and driving continuous improvements. Strong communicator focused on delivering high-quality results and excellent service.
Overview
5
5
years of professional experience
Work History
RCO Investigation Specialist KYC
Amazon
01.2024 - Current
- Mitigate regulatory and legal risks by conducting automated and manual investigations to protect Amazon marketplaces and ensure buyer satisfaction.
- Lead investigations into KYC cases to verify customer identities, assess risks, and ensure compliance with Amazon’s policies and regulations.
- Review customer accounts, transactions, and data to detect suspicious activity or potential fraud.
- Ensure compliance with AML, KYC, and financial regulations, identifying high-risk profiles and escalating as necessary.
- Prepare detailed reports with findings, evidence, and risk assessments, maintaining accurate investigation records.
- Collaborate with Legal, Compliance, and Customer Service teams to resolve issues and remediate high-risk accounts.
- Manage caseloads, prioritize tasks, and resolve cases within set timeframes.
- Contribute to the continuous improvement of KYC processes, tools, and procedures.
- Leverage analytical skills to ensure compliance and enhance team efficiency through accurate record-keeping and timely reports.
Associate 1 Canada Audit
KPMG India
11.2022 - 05.2023
- Strong work ethic and commitment to providing exceptional client service.
- Ability to work independently and as part of a collaborative team.
- Assist audit teams with planning and executing audits, including conducting substantive testing, reviewing financial statements, and evaluating internal controls.
- Perform detailed analyses of client financial data and prepare schedules for inclusion in the audit process.
- Conduct various audit tests (e.g., testing revenue, expenses, assets, liabilities) and document findings accurately in compliance with auditing standards.
- Ensure all audit work adheres to KPMG's audit methodology, including regulatory and industry standards.
- Assist in assessing clients' internal control systems and identifying potential risks or weaknesses.
- Work effectively as part of an audit team, contributing to the timely completion of audit engagements and addressing any challenges or issues that arise.
- Participate in ongoing professional development and training to stay up-to-date on accounting and auditing standards.
Investigations Specialist
Amazon
11.2021 - 11.2022
- Review product listings and images to ensure compliance with Amazon’s policies, guidelines, and standards.
- Identify and flag violations, conducting investigations into non-compliant or fraudulent listings.
- Analyze seller behavior and identify trends of policy violations, escalating serious issues to relevant teams.
- Take corrective actions, such as issuing warnings or suspending listings, and educate sellers on compliance.
- Collaborate with teams (Legal, Seller Support, Brand Protection) to resolve compliance issues.
- Maintain accurate documentation and provide regular reports on investigations and performance metrics.
- Suggest process improvements to enhance efficiency and reduce response time in compliance efforts.
- Stay updated on Amazon policies and best practices to continuously improve investigation procedures.
Customer Service Associate
Amazon
10.2020 - 04.2021
- Assist customers through live chat to resolve inquiries and issues related to orders, refunds, shipping, account management, product information, etc.
Maintain a friendly, professional, and empathetic tone in all customer communications.
Respond to customer queries in a timely and effective manner, ensuring a high level of customer satisfaction.
- Identify and troubleshoot customer problems, providing solutions that meet customer needs.
Resolve technical issues, order discrepancies, and complaints with a focus on first-contact resolution.
- Stay up-to-date with Amazon's products, services, and policies to provide accurate and relevant information to customers.
Educate customers on Amazon's features and promotions.
- Meet individual and team targets for response time, customer satisfaction, and issue resolution.
Maintain a high level of accuracy and attention to detail when handling customer inquiries.
- Identify and escalate complex or unresolved issues to appropriate departments or higher-level support as needed.
- Work closely with team members and other departments to ensure smooth communication and problem resolution.
Participate in ongoing training and development to improve service quality
Junior Operations Associate
Infakt Insights
01.2020 - 03.2020
- Assist in recruiting, onboarding, and coordinating mystery shoppers, ensuring timely and accurate completion of tasks.
- Maintain accurate records in the company database, ensuring completeness and accuracy of mystery shopping data.
- Serve as the main contact for mystery shoppers, addressing queries and resolving issues.
- Communicate with clients to understand requirements and ensure expectations are met.
- Review and assess mystery shopping reports for quality, providing feedback for improvement.
- Assist in preparing client reports, summarizing results and insights.
- Track project timelines, monitor KPIs, and report on delays or issues.
- Provide administrative support, including scheduling, logistics, and assisting with process improvements.
Education
MBA - Project Management And Marketing Management
MITSDE
Pune01-2027
Master of Commerce - Advanced Accounting & Taxation
Symbiosis College of Arts & Commerce
Pune07-2021
Bachelor of Commerce - Costing
Symbiosis College of Arts & Commerce
Pune05-2019
Skills
- Risk Assessments
- Investigative Skills
- Due Diligence
- Quick-sight
- Calypso
- Attention to Detail
- Data Analysis & Reporting
- Financial Statement Analysis
- Organizational Skills
- Project Coordination
- Customer Service
- Audit Procedures & Techniques
Timeline
RCO Investigation Specialist KYC
Amazon
01.2024 - Current
Associate 1 Canada Audit
KPMG India
11.2022 - 05.2023
Investigations Specialist
Amazon
11.2021 - 11.2022
Customer Service Associate
Amazon
10.2020 - 04.2021
Junior Operations Associate
Infakt Insights
01.2020 - 03.2020
MBA - Project Management And Marketing Management
MITSDE
Master of Commerce - Advanced Accounting & Taxation
Symbiosis College of Arts & Commerce
Bachelor of Commerce - Costing
Symbiosis College of Arts & Commerce
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