About : More than 14 plus years of experience in the Banking Industry .Specialization in Fraud Risk Intelligence in cards / Payment Business .Currently handling the Payment Fraud Risk Management team at Yes Bank .
Overview
15
15
years of professional experience
1
1
Language
Work History
Senior Manager
YES BANK LTD.
06.2022 - Current
Handling FRM desk - 24/7 - which includes Real time Frauds, secure & unsecure frauds ,Vishing Frauds along with Visa risk manager & Master cards Real time alert monitoring
Core Job includes mitigating the fraud exposures which are happening in Real time systems
Leading the team of 40 plus staffs along with authorization officers
Heading Revenue Generations team along with FRM to contribute in terms revenue to the Bank by way of EMI & LE (Limit Enhancement ) alerts where by contributing close to 10 cr per month with the annual target of 120 cr competing with all the other channels of the Bank
Applications include – Falcon systems , Vision Plus
E guard , Tident , Accosa along with Global systems which includes VRM & EMS monitoring
Autentication declines form major part of fraud prevention as most of the frauds are arrested at the authentication level through the vigilant fraud monitoring systems like E-Guard & Trident Applications .
Manager
HDFC BANK LTD
08.2016 - 06.2022
Handled Infinia authorisations desk for 1 year – which includes skimming & Real Time Frauds
Handled high net worth customers in the infinia desk
Highlighted many Fraud trends to the management which resulted in saving the further exposure at the card Level
Handled the HRC process
Handled Regional portfolios for 2 years , activities include - DAE {Smart EMI),LE(Limit Enhancement) JUMBO & INSTA Loan conversions – Supported for Revenue Generations to the Bank
Handled Declinal calling & CNP unsecure desk close to 2 years & 5 months –
Declinal Calling desk includes – International Flag Enablement , International Limit Enhancement , Domestic Limit Enhancement , & Incorrect Pin Parameteters
CNP unsecure – mostly includes online frauds
Focus & Responsibilities Part includes - Account detection Rate , First Fraud detection rate, Alert to Pick Up ,V block strike Rate
Successfully completed the ISO certification external audit for 2 years which is conducted for the Risk – Transaction Monitoring process at the unit level
Risk Dialer Grandstreaam IP Phone Project – Successfully Intergrated the Risk Dialer calling for the declinal calling desk recently by replacing the Manual voice logger Phones
Successfully implemented the Inbound Calling for CBCI - V block removal process via Live calls which reduced the TAT time for V block removal & avoided customer incoveniencies .
Team Lead / Senior Analyst
Standard Chartered – Scope International
09.2014 - 08.2015
Carefully monitoring the legal and regulatory environment through various methods for AML compliance and Laws
Review and investigate incoming and outgoing Wire Transfers
Analyze data to identify current or emerging trends linked to illegal activities
Reviewed DOI and Addendum (Process notes ) as and when required to ensure process is risk free
Conducted refresher /process trainings for the team members
Provided support and shared best practice across the team members
Provided input to continuous improvement and be receptive to change.
Extensive Knowledge in consumer Bankking operations includes – New Mortgage account opening – KYC Check , Account closures , Discharge Settlements , payouts , New Business etc
Involved in cross training activity within the International Consumer Assets team by learning the settlements discharge team process & Guam Loan operations Maintenance Activity
Awarded the SME Role for Mortgage Loan operation Process & conducted many process trainings for the new joinees
Involved in RCSA Audit , Infosec Audit , Process Audit & COPC Audit by representing the team
Onshore Migration Experience in AML : Involved in the migration process of AML and worked as a AML Specialist in CITI Bank-Malaysia for KYC & AML Process during the TCS employment
Involved in Transaction Monitoring / Reviewing the Card Frauds & Cheque Frauds for USAA Bank Project – United services Automobiles Association @ TCS siruseri Location
Topper for the V blk strike rate in catching the Frauds continuously for 1 yr and received the clinet awards twice
Imparted my best Practices of Fraud catching skills to the onsite analysts @ Mexico as a training pogramme through VCN network
Knowledge & Skills :
Familiar with PRM ,Vision Plus ,CBCI ,CMS ,CRM & Flexcube systems
Possess Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
Has the ability to utilize multiple systems & different process .
Education
Inter -
ICWAI
B.COM - undefined
S.N.R SONS College of Arts & Science
Skills
Strategic planning
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Achievements
Exceeded Goals and expectation; conducted Skills assessment , performance management,development feedback and coaching of employees.
Defined Customer Goals and development solutions that cultivated strong relationship with customers.
Contributed to the unit in maintaining the fraud detection strike rate by more than 95 %
Key performer in terms of revenue generation to the unit by competing with other channels of the Bank .