Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vaiza Abid

Lucknow

Summary

Dynamic Call Center Manager with a proven track record at Vaiza, excelling in team leadership and employee training. Enhanced customer satisfaction through effective quality assurance measures and strategic performance management. Skilled in communication and reporting, ensuring optimal call center operations and peak performance during high-demand periods.

Work History

Call Center Manager

Vaiza
Lucknow
12.2025 - Current
  • Managed daily call center operations and maintained team performance standards.
  • Trained new staff on call handling procedures and customer service protocols.
  • Developed schedules to ensure adequate coverage for peak call times.
  • Implemented quality assurance measures to enhance customer satisfaction.

Education

B.com - Hindi English Both

Shri Guru Nanak Girls Degree College Lucknow
Lucknow , India
12.2025 - 12.2025

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Performance management
  • Communication skills
  • Time management
  • Hiring oversight
  • Call center customer service
  • Customer service focus
  • Reporting skills

Languages

Hindi
First Language
Hindi
Beginner (A1)
A1

Timeline

Call Center Manager

Vaiza
12.2025 - Current

B.com - Hindi English Both

Shri Guru Nanak Girls Degree College Lucknow
12.2025 - 12.2025

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Vaiza Abid