VALABOJU RAJESH
QUALITY ASSURANCE EXECUTIVE
Hyderabad
Summary
Detail-oriented professional with 5+ years of experience in quality operations, reporting, documentation, and customer support. Skilled in handling customer queries through calls, chats, and tickets, resolving issues efficiently, and maintaining high customer satisfaction. Strong communication, problem-solving, multitasking, and process adherence skills with the ability to work in fast-paced environments and rotational shifts.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Quality Assurance Executive
Call Health Care Services
02.2019 - 01.2026
- Reviewed reports for quality and accuracy.
- Handled queries through calls, chats, and backend support.
- Maintained confidential records and documentation.
- Prepared MIS reports using MS Excel.
- Improved processes and coordinated with teams.
Education
Bachelor of Arts -
Dr. B.R. Ambedkar Open University
Hyderabad, India 04.2001 -
Intermediate -
Dr. B.R. Ambedkar Open University
Hyderabad, India08-2020
ITI Electrician -
Saradha ITI College
11-2018
SSC -
Srivani Vidyaniketan High School
Hyderabad, India07-2016
Skills
Customer Service & Support
Query Resolution
Case Management
Call handling & Chat Support
Escalation Handling
Problem Solving
MS Office
Excel
Timeline
Quality Assurance Executive
Call Health Care Services
02.2019 - 01.2026
Bachelor of Arts -
Dr. B.R. Ambedkar Open University
04.2001 -
Intermediate -
Dr. B.R. Ambedkar Open University
ITI Electrician -
Saradha ITI College
SSC -
Srivani Vidyaniketan High School