Valancio Dsouza
Mumbai
Summary
An Achiever. Experienced Sales and training leader with a demonstrated history of working in the Outsourcing Industry (BPO, Ed-Tech & HealthCare), Skilled in Negotiation, Business Planning, Establishing a new Process/Product, and Customer Service.
Overview
18
18
years of professional experience
Work History
Associate Director
Akua Mind & Body
8 2023 - Current
- Set up the Sales team for Admissions, and got 25% More admits from the target given.
- Collaborate with senior management to develop and implement a business plan that increased admits leading to profit, a 31% Admit increase compared to the previous year.
- Managed a team of more than 50 employees(Agent), and 6 (Managers/Asst. Manager/TL) and provided mentorship to ensure professional development and growth.
- Established partnerships with key stakeholders to ensure alignment between business objectives and customer needs are met.
- Analyzing the reports and managing the Cohort performance and bonus.
SR.Product Manager/Sales Trainer
Whitehatjr Pvt. Ltd.
06.2020 - 08.2023
- STARTED OF AS A SALES MANAGER GOT PROMOTED AS A SALES TRAINER IN SEPT
- 2020
- [HANDLED PILOT PROJECT FOR MATH'S AND MUSIC FOR ALL GEO
- [HANDLED B2B PILOT TRAINING AND OJT FOR CODING AND MATHS
- CHANDLING ON JOB TRAINING PROCESS FOR THE MOST AGGRESSIVE AND SALES DRIVEN ED-TECH START-UP IN INDIA, MAKING SURE NEW SM ARE WELL EQUIPPED WITH THE SKILLS REQUIRED ON THE SALES FLOOR TO ACHIEVE THEIR TARGETS
- Maintain sales staff by recruiting, selecting, orienting, and training employees
- As well as counseling and disciplining employees, monitoring and appraising job results
- Maintaining sales conversion ratio and high ARPU which enabled to overachieve our weekly target
- Own the entire Sales training function by managing the sales training process and ensuring that the OJT live ratio is over 90% for every batch
- Successfully designed & set up the Sales OJT function in the organization to ensure high-quality SM's being recruited for a common vision
- [Getting the Best Sales Trainer Award numerous times
- [Currently Handling the UK Cohort as the Training Head and also handling a Team of 9 SM's at the same time.
SR. FRAUD ANALYST
AMERICAN EXPRESS, Radius Global Services Pvt. LTD
01.2015 - 01.2019
- HELPING CUSTOMERS TO IDENTIFY FRAUD ON THEIR CARDS
- Delivering Exceptional Customer with NPS of 95% Annually
- CACHIEVED THE BEST ROOKIE PERFORMER IN 2015 FOR ONE OF THE WORLD'S BEST CREDIT CARD AND CUSTOMER-CENTRIC COMPANY CACHIEVED BEST NPS EMPLOYEE OF THE YEAR 2017
- CACHIEVED EMPLOYEE OF THE YEAR 2016 AND 2018.
SALES REPRESENTATIVE
N.M Teleservices Pvt. Ltd.
01.2007 - 01.2009
- COLD CALLING CLIENTS TO SELL MOBILES AND SERVICE CONTRACTS LACHIEVING BEST PERFORMER OF THE QUARTER AND BEST PERFORMER OF THE YEAR IN THE DEBUT YEAR.
Education
(NIOS) -
St. Dominic Savio
The Sales Machine - undefined
Franklin Covey Institute of Sales Training
Microsoft Excel - Excel Advanced - undefined
Udemy
Yellow Belt - undefined
Six Sigma Certification
Skills
Critical thinking and problem solving
Teamwork
Time Management
Strategic Execution
Project Building
Operational Management
Problem Solving
Leadership Skills
Customer Service
Communication Skills
Ability to Work Under Pressure
Fast Learner
Communication
Ability to Multitask
Sales
Training
Timeline
SR.Product Manager/Sales Trainer
Whitehatjr Pvt. Ltd.
06.2020 - 08.2023
SR. FRAUD ANALYST
AMERICAN EXPRESS, Radius Global Services Pvt. LTD
01.2015 - 01.2019
SALES REPRESENTATIVE
N.M Teleservices Pvt. Ltd.
01.2007 - 01.2009
Associate Director
Akua Mind & Body
8 2023 - Current
(NIOS) -
St. Dominic Savio
The Sales Machine - undefined
Franklin Covey Institute of Sales Training
Microsoft Excel - Excel Advanced - undefined
Udemy
Yellow Belt - undefined
Six Sigma Certification
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