Summary
Overview
Work History
Skills
Education Qualification
Whatsapp
Personal Information
Languages
Accomplishments
Passport Number
Passport Valid
Timeline
Generic
Valantina Daniel

Valantina Daniel

Bangalore

Summary

Equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Providing significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.

Overview

29
29
years of professional experience

Work History

Resort Manager

Cocogiri Island Resort Maldives
Male
07.2022 - Current
  • Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests
  • Worked with the budgeting department to maintain hotel features and amenities
  • Supervised and trained junior staff
  • Responded to disputes and complaints from guests and worked on resolving issues
  • Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep
  • Provided answers to questions posed by guests on services and policies
  • Interviewed potential employees and handled hiring and termination responsibilities
  • Contracted maintenance workers to repair hotel furniture and interior features
  • Maintained hotel restaurant schedules and performed health inspections in cooking and dining areas
  • Welcomed guests and made accommodations for them
  • Assigned various job duties to housekeeping staff
  • Provided guests with information on food and recreation services
  • Enforced rules for using hotel amenities
  • Handled cash and credit payments from guests and provided receipts and refunds
  • Reviewed hotel budget and made purchases and investments to enhance hotel facilities
  • Monitored, analyzed the market, and drove sales to ensure company sales & goals were achieved
  • Researched potential new markets, maintain existing customer relationships and long-term partnerships
  • Provided and implemented ideas and concepts for attracting guests
  • Create, implement, and direct seasonally appropriate activities, special events, and programs using themed concepts for Guests and Members
  • Work closely with the various departments in the planning, scheduling, and execution of events, maintaining communication with other necessary departments at all times regarding resort activities
  • Monitors appropriate standards of conduct, uniform, hygiene, and grooming standards
  • Develop, implement and follow up tailored action plans and procedures ensuring employee satisfaction
  • Assists Reception and Guest Relations during busy times
  • Follows up on purchase and cost control
  • Conduct weekly yield meetings to ensure the resort’s inventory is managed effectively to attain the highest yield per resort objectives.

Guest Relation Manager

Cocogiri Island Resort Maldives
04.2022 - 07.2022
  • Providing exceptional service to guests
  • Implementing plans to improve customer satisfaction
  • Assisting with guests queries/disputes
  • Resolving complaints effectively
  • Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests
  • Acting as a communication hub between guests and team members
  • Informing guests about updates of services
  • Providing reports to senior manager on the activities
  • Excellent customer service skills
  • Knowledge of the hospitality industry
  • MS Office software
  • Great leadership skills
  • Effective communication skills.

Front office Assistant

Cocogiri Island Resort Maldives
11.2021 - 04.2022
  • Efficiently managed all important telephone calls
  • Collected and sorted mail, screened and initiated telephone calls
  • Maintained daily tasks list of staffs
  • Arranged meetings and made appointment with individuals on a priority basis
  • Prepared reports and documents
  • Handled all the documentation work
  • Travel arrangements including: Air travel, ground transportation and accommodations
  • Booking banquet hall, hotel rooms and restaurant for guests
  • Planned the time table schedule of business, personal and weekend events.

Secretary to Chairman

GRILL & SHAKE MALAYSIA
01.2018 - 01.2019
  • Efficiently managed all important telephone calls
  • Collected and sorted mail, screened and initiated telephone calls
  • Maintained daily tasks list of staffs
  • Arranged meetings and made appointment with individuals on a priority basis
  • Prepared reports and documents
  • Handled all the documentation work
  • Travel arrangements including: Air travel, ground transportation and accommodations
  • Booking banquet hall, hotel rooms and restaurant for guests
  • Planned the time table schedule of business, personal and weekend events.

Secretary to Principal

Cambridge International School kariha Nawanshahr
01.2015 - 01.2017
  • Provided exceptional customer service to all administration, teachers, support staff, parents and students
  • Organized systems and reports for smooth daily operations of attendance office
  • Successfully communicated with staff about decisions, changes and other relevant information on a timely basis
  • Maintained positive and cooperative working relationships with staff and students
  • Accountable for payroll records for staff
  • Coordinated book rental and student fees
  • Typed correspondence, calendars and handbooks as requested by school Principals
  • Managed Revolving Accounts for Preschool/Extended Day Kindergarten Programs
  • Organized, maintained and updated student database, records and files according to established procedures
  • Assisted other departments in secretarial/administrative tasks upon request.

Secretary to Chairman

Chris Group of companies (San Rosa Hotel) Whitefield, Bangalore
01.2010 - 01.2014
  • Assessed executives’ needs and requirements, formulated action plans to achieve them
  • Efficiently managed all important telephone calls – Collected and sorted mail, screened and initiated telephone calls
  • Maintained daily tasks list – Arranged meetings and made appointment with individuals on a priority basis
  • Prepared reports and documents – Handled all the documentation work
  • Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations
  • Booking banquet hall, hotel rooms and restaurant for guests
  • Planned the time table schedule of business, personal and weekend events
  • Collaborated with key management personnel to assist in arrangement of special events.

Housekeeping department

Hotel Premier Travel Inn, Birmingham United Kingdom
01.2006 - 01.2007
  • Respond quickly to requests from guests and other departments
  • Dust, buff, and get rid of marks from walls and furnishings
  • Empty trash, dirty linen, and room service items
  • Ensure that all appliances are present in the room and in functioning order
  • Straighten desk items, furnishings, and appliances
  • Vacuum carpets and carry out floor care duties
  • Restore guest amenities and supplies in rooms
  • Replace unclean linens and terry with clean items
  • Reported repairs issues to accommodation Inspector
  • Tagged lost and found items and turns them in to administration.

Service attended

Restaurant ‘Maharaja Curry’, Switzerland
01.2003 - 01.2006
  • Responsible for the assembly and delivery of meal service
  • Provided efficient, courteous, quality service and properly portioned foods according to the menu, with a high standard of customer service details
  • Received food orders from the customers and recommended new dishes
  • Sorted customer queries related to food preparation and ingredients
  • Assisted the cook in food preparation – Prepared dishes as per his instructions
  • Maintained proper storage of food to keep it fresh
  • Cleaned the kitchen equipment and appliances and held responsibility of getting them repaired in case of any problem
  • Maintained cleanliness and hygiene around the cooking station as well as the place where the customers have their meals.

Receptionist

OTIS Elevator Company India
01.1996 - 01.1999
  • Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports
  • Maintained office scheduling and event calendars
  • Composed, typed, and distributed meeting agenda and minutes, routine correspondences and reports
  • Set up and handled incoming mails and office filing systems
  • Collected and coordinated the flow of internal and external information
  • Managed office equipment and office space
  • Established the administrative work procedures for tracking staff’s daily tasks.

Skills

  • Cash handling and Management
  • Positive and friendly
  • Verbal and written communication
  • Excellent work ethic
  • Multitasking ability
  • Extensive customer service skills
  • Excellent typing skills
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • SQL 70
  • Menu Planning
  • Complaint Handling
  • New Hire Training
  • Superior organizational skills
  • Hospitality Industry Knowledge
  • Reservation Management
  • Strong leadership
  • Guest satisfaction measurement
  • Guest Services
  • Hotel Management
  • Teamwork and Leadership
  • Personnel Supervision
  • Computer Skills
  • Front Desk Operations
  • Self Motivation
  • Guest Registration
  • Team Collaboration
  • Shift Scheduling
  • Problem-Solving
  • Written Communication
  • Reporting
  • Customer Service
  • Time management abilities

Education Qualification

  • COMPLETE 10th class from BEL secondary educational board April 1992
  • Completed 12th class from BEL Pre-University College in April 1994
  • Complete Secretarial course in 1996
  • Completed MS SQL 7.0 in 2002 in computers
  • Discontinued diploma in Hospitality from Cecos College, London

Whatsapp

+91 8722112829

Personal Information

Date of Birth: 01/29/1976

Languages

  • English
  • Tamil
  • Kannada
  • Hindi
  • Punjabi

Accomplishments

  • Awarded with several Academic awards in different sports activates.

Passport Number

W4642559

Passport Valid

27 September 2023

Timeline

Resort Manager

Cocogiri Island Resort Maldives
07.2022 - Current

Guest Relation Manager

Cocogiri Island Resort Maldives
04.2022 - 07.2022

Front office Assistant

Cocogiri Island Resort Maldives
11.2021 - 04.2022

Secretary to Chairman

GRILL & SHAKE MALAYSIA
01.2018 - 01.2019

Secretary to Principal

Cambridge International School kariha Nawanshahr
01.2015 - 01.2017

Secretary to Chairman

Chris Group of companies (San Rosa Hotel) Whitefield, Bangalore
01.2010 - 01.2014

Housekeeping department

Hotel Premier Travel Inn, Birmingham United Kingdom
01.2006 - 01.2007

Service attended

Restaurant ‘Maharaja Curry’, Switzerland
01.2003 - 01.2006

Receptionist

OTIS Elevator Company India
01.1996 - 01.1999

Similar Profiles

CREATE PROFILE
Valantina Daniel