Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VALDEMAR GRIFFITHS

HYDERABAD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

TELE-PERFORMANCE : COX
Hyderabad
08.2024 - 05.2025
  • Implemented innovative methods for streamlining the customer service process.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Customer Service Representative

FIRST SOURCE
BANGALORE
07.2015 - 03.2016
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts -

Dr. C.V RAMAN UNIVERSITY
BILASPUR
06-2014

INTERMEDIATE : CEC

Kakatiya University- Intermediate-
Hyderabad
04-2010

KAKATIYA UNIVERSITY: St. JOHN'S HIGH SCHOOL
WARANGAL
03-2008

Skills

  • Customer service
  • Process improvement
  • Technical support
  • Complaint resolution
  • Product knowledge
  • Effective communication
  • Problem solving
  • Team collaboration
  • Grammar
  • Live chat support
  • Call triaging
  • Sales expertise

Languages

English
First Language
Telugu
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
KANNADA
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

TELE-PERFORMANCE : COX
08.2024 - 05.2025

Customer Service Representative

FIRST SOURCE
07.2015 - 03.2016

Bachelor of Arts -

Dr. C.V RAMAN UNIVERSITY

INTERMEDIATE : CEC

Kakatiya University- Intermediate-

KAKATIYA UNIVERSITY: St. JOHN'S HIGH SCHOOL

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VALDEMAR GRIFFITHS