Valencia Corraya
Mumbai
Summary
Dynamic Front Desk Receptionist with proven expertise in customer service and booking management at The Paradise by Tunga. Adept at conflict resolution and effective communication, I excel in enhancing guest experiences and streamlining operations. Recognized for attention to detail and problem-solving skills, ensuring seamless front desk operations.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
The Paradise by Tunga
Mumbai
09.2023 - 10.2025
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated transportation arrangements for guests as needed, enhancing their stay experience.
- Ensured compliance with safety and security protocols at the front desk area.
- Processed incoming mail and packages, distributing them to correct recipients promptly.
- Administered phone system operations, efficiently routing calls to the appropriate departments.
- Updated and maintained digital records, ensuring data accuracy and confidentiality.
- Coordinated visitor check-ins and check-outs, ensuring a seamless experience for all guests.
Rooms Division Coordinator
Carribbean Princess Cruise
United States of America
10.2022 - 06.2023
- Facilitated communication between team members to enhance collaboration and information sharing.
- Organized training sessions to address knowledge gaps and enhance team capabilities.
- Maintained records of all departmental activities; prepared periodic reports for senior management review.
- Identified training needs among staff members; conducted training sessions where necessary.
Front Desk Receptionist
The Paradise by Tunga
Mumbai
01.2019 - 10.2020
Education
HSC Passed - Commerce
Anandibai Damodar College
Mumbai, India 06.2009 - 04.2013
St Joseph High School
Mumbai, India Skills
- Customer service
- Booking management
- Front desk operations
- Telephone etiquette
- Inventory management
- Cash handling
- Problem solving
- Effective communication
- Time management
- Call forwarding
- Listening skills
- Customer assistance and interaction
- Mail handling
- Office supplies ordering
- Email and telephone decorum
- Data confidentiality
- Administrative skills
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Certification
- SSC Passed Certificate
- HSC Passed Certificate
- Indian Passport
- STCW Certificates
- Continous Discharge Certificate (CDC)
- US Visa - C1D Visa
- Seafearer Identity Document (SID)
Timeline
Front Desk Receptionist
The Paradise by Tunga
09.2023 - 10.2025
Rooms Division Coordinator
Carribbean Princess Cruise
10.2022 - 06.2023
Front Desk Receptionist
The Paradise by Tunga
01.2019 - 10.2020
HSC Passed - Commerce
Anandibai Damodar College
06.2009 - 04.2013
St Joseph High School