Social issues
VALERIE MENDONCA
Manager - Insights
Ahmedabad
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Manager
CIIE.CO
01.2022 - Current
- Published 9 case studies with another 4 at various stages of writing. In process of writing a policy brief for a Round Table on - 'Women Entrepreneurship: Focusing at the grassroots' an initiative in collaboration with Economic Research Institute for ASEAN and East Asia
- Expanded the case writing capacity by collaborating across departments on priorities, functions and common goals.
- Built a team of case writers by inspiring members to take up case writing and thus expanded on the function while controlling costs.
- Evaluated submitted drafts according to the benchmarks laid down by the host institute - Indian Institute of Management.
- Planning for creating two books - each on case studies and stories of India's financially excluded.
Sr. Research Associate
CIIE.CO
11.2016 - 12.2021
- Contributed to research projects by conducting field work, analysis and report writing
- Co-authored and published 9 case studies on entrepreneurship; some of them published at Harvard/Ivey
- Co-authored 50 stories for a bi-monthly publication called ‘People of Bharat’ on financial lives of excluded
- Conducted independent research and presented findings on topics such as women and entrepreneurship, effectual thinking in entrepreneurship and women’s leadership at sustainable change for internal use
- Wrote articles on financial inclusion as part of the Bharat Inclusive Technologies Program
Academic Associate
Indian Institute of
Ahmedabad
07.2011 - 08.2016
- Executed duties as Academic Associate in Organizational Behavior (OB) area, at the two-year Post-Graduate Program (PGP) in Management conducted by the Institute
- Assisted the faculty in class preparation, conducting examinations, assignments and quiz; was responsible for grading for the courses Individual Dynamics, Organizational Dynamics, Organizational Diagnosis, Organizational Behavior, Emerging Roles and Identities, Co-creating Organizational Change, Power and politics
- Facilitated class participation by coordinating with students on reading material and exercises
- Assisted as facilitator in games/exercises for Manager Development Programs (MDP)
- Coordinated a symposium on ‘Business as usual’-a multi-cultural perspective on conducting business across countries in November 2011
- Counseled students on performance and other issues in relation to the Program
- Attended the following courses at IIM out on interest - Individual Dynamics, Inter-Group Processes, Research Methods, Introduction to Research Methodology and Qualitative Techniques, Classics in Organizational Behavior.
Faculty
Seventh Day Adventist College of Management Studies
Surat
06.2010 - 02.2011
- Affiliated to, University, Conducted classes on subjects ‘Principles of Management’, ‘Organizational Behavior’, ‘Human Resources Management’ and ‘Environmental Studies’ at undergraduate (BBA) level
- Was responsible for setting examination papers and evaluating answer sheets in accordance with the rules and procedures set forth by the Central University of India
- Planned and reviewed curriculum and suggested changes in syllabus
- Served as reviewer of student presentations on their summer internship projects at the post-graduate level
- Suggested latest books for on teaching management and research methods at the library
- Introduced new teaching methods such as PowerPoint presentations and short films on environment studies for the first time in the Institute.
Visiting Faculty
DRB College of Management
Surat
01.2010 - 06.2010
- Instructed a paper on Human Resources Management for Executive Part-Time MBA program by IGNOU.
Publications Assistant
Social Studies
Surat
08.2009 - 06.2010
- Was responsible for the sale, stock and distribution of the Gujarati quarterly, Arthaat – a newsletter featuring articles and research of social significance in Gujarat, India
- Executed the registration of the periodical, formalizing it as per government guidelines on research publications thus contributing to preserving its identity over the past 20 years
- Created a computerized database of subscriber contacts and set up a new distribution framework for the quarterly
- Planned stock taking over several days and implemented a computerized database of the publications with systems for manual tracking
- Coordinated with authors, subscribers and researchers regarding the collating, organizing and of publication of articles
Research Officer
Social Studies, Surat – Emory University
12.2008 - 07.2009
- Under the guidance of the Principal Investigators, worked as translator and transcriber for field narratives, contributed to analysis and report writing
- Accompanied the researcher to the field and translated narratives of the interviewees from Gujarati to English and vice versa
- Employed the qualitative inquiry method of research for the ethnographic study
- Published a paper on the research outcomes
Assistant Manager
Dhiraj Sons Mega Store Pvt. Ltd
Surat
02.2007 - 03.2008
- Responsible for the various in-house HR processes (Manpower Planning, Recruitment, Performance Appraisal, Training and Development) of 70 employees of the store
- Designated trainer in Customer Relations Management on aspects such as Customer Service, Grooming and Telephone Etiquette for employees of 7 branches of the organization
- Initiated a customer satisfaction survey to understand issues with customer services satisfaction and presented the report to the top management
- Ensured compliance with daily Personnel activities like Salary, Leave and Attendance, grievances handling and other processes in accordance to government rules
- Initiated the first Newsletter of the company and wrote the first Employee Policy Manual of the organization
Internship
JET AIRWAYS
MUMBAI
05.2006 - 07.2006
- Conducted an evaluation of the Customer Service and telephone Etiquette Training Program at the International Airport for Jet Airways, Mumbai, India.
- Made recommendations for improvement and employee assessment models for the training program.
- Interviewed and assessed 200+ staff at two major airports.
- Published a detailed report on the company's policies and training programs as part of thesis submission for Master's degree.
Education
National Eligibility Test (NET) -
University Grants Commission
Masters - Human Resources Development
Veer Narmad South Gujarat University
Bachelors of Arts - Psychology, English Literature
M.S. University
Skills
Managerial skills
Published researcher
Research methods
Writing skills
Accomplishments
- Co-authored a book chapter - ‘Collaborations and partnerships’. In: Indian Women in Leadership. London. Palgrave Macmillan, 2018. Hardcover ISBN (978-3-319-68815-2)
- Presented and published a paper, “Facebook interactions on mobile phone brand pages” at the International Conference on Marketing Communication, MICA, Ahmedabad from 18-20 February, 2016.
- Published a research paper titled ‘Application of Storytelling in Organizations: A review of Latest Literature with Implications for India’ for Prabandhan: Indian Journal of Management, Vol (8), No (6), June 2015.
- Presented a paper: ‘Role of storytelling in organizations’ at the International conference on Storytelling, Mumbai University, 7-13 October, 2011.
- Published a research paper: ‘Economic implications of public health interventions: Issues in culling and compensation policy in case of bird flu’ in the Rajgiri Journal of Social Development, June 2011.
Interests
Community development
Arts and Music
Timeline
Manager
CIIE.CO
01.2022 - Current
Sr. Research Associate
CIIE.CO
11.2016 - 12.2021
Academic Associate
Indian Institute of
07.2011 - 08.2016
Faculty
Seventh Day Adventist College of Management Studies
06.2010 - 02.2011
Visiting Faculty
DRB College of Management
01.2010 - 06.2010
Publications Assistant
Social Studies
08.2009 - 06.2010
Research Officer
Social Studies, Surat – Emory University
12.2008 - 07.2009
Assistant Manager
Dhiraj Sons Mega Store Pvt. Ltd
02.2007 - 03.2008
Internship
JET AIRWAYS
05.2006 - 07.2006
National Eligibility Test (NET) -
University Grants Commission
Masters - Human Resources Development
Veer Narmad South Gujarat University
Bachelors of Arts - Psychology, English Literature
M.S. University