Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Training
Selected Accomplishments
Personal Information
Languages
Training
Selected Accomplishments
Personal Information
Generic
Valliappa Kashinathan

Valliappa Kashinathan

Chennai

Summary

Professional Experience of 25.5 years. Working as a Location IT Infra head Air India Ltd ,supporting 650 employees with AV support and content displaying along with end user escalation .

Deputy VP at Equitas Small Finance Bank. Currently Handling PAN India 1100+ Liability Branches & Asset Branches. Managing assets of PAN India 45000+ assets. Handled 160 branches & 15 back office locations across West Region (Gujarat / MP / Maharashtra(except Mumbai)/ Goa) & South Region (AP / Karnataka / Kerala / Tamil Nadu) while working with Kotak Mahindra Bank between 2008 -2012. Handled TN & Karnataka Approx. 250 Branches and Back offices while working with Kotak Mahindra Bank between 2012 - 2017. Achieved Appreciation Letter for Residence Best Engineer (Kotak Mahindra Bank) in 2002. CMS Best Engineer Award for Year 2002-2003. CMS Best Team Leader Award for 2006. Handled Major Project and successfully completed with appreciation GAIL / Airtel Rc’s / EIL during working with CMS Computers Ltd. Handled 50 Engineers + One Project engineer + one Project Manager with 100 customers (AMC and FMS contract signed from HO) across Ahmedabad worth Revenue of Rs. 1 crore during CMS Computers Ltd.

Overview

25
25
years of professional experience
1
1
Certificate
5911
5911
years of post-secondary education

Work History

Location IT Infra Lead

Air India Ltd
Kochi
02.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed towards Audio video solutions and support to enhance team performance and outcomes , supporting for 50 meeting rooms , Board room and town hall.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managing Display for content flashing for almost 80 TVs across the building.

Deputy VP

Equitas Small Finance Bank
Chennai
04.2017 - 02.2025
  • Handling Pan India 1100+ Liability Branches & Asset Branches
  • End user Support
  • Management of Entire Service Desk (Wipro) for Pan India.
  • Monitoring of Support and services
  • Review Meetings with EUS Service Desk
  • Review meeting with Respective Vendors
  • BCP to be enabled for Branches.
  • Network Monitoring.
  • Asset Management – IT Assets Laptop, desktop, printer, scanner, bio metric, Tabs, Integrated Tabs, Pin pad etc
  • Asset Management – Procurement projection to Disposal
  • IT Compliance – AV, Disk encryption, end point patching, Forescout NAC etc.
  • Team Size of 7 Members, 4 are Directly Reporting.
  • Wipro Support with 1 Project Manager, 3 Operation Managers, 1 Team Lead, with Team size of 60.
  • Handling MDM (IBM Mass 360 & SOTI) for BYOD & TABs for almost 15000 assets.
  • Network Operations
  • Completed Projects - Dot1.x – 375 branches, Secure WIFI – 375 branches, Mail Migration for 15000 users to O365
  • OS Upgrade from Win7 to Win10.
  • Disk Encryption – Macfee.
  • IT Asset Management – Sapphire & BMC Remedy
  • Forescout NAC

IT Infrastructure Manager

Kotak Mahindra Bank Ltd
Chennai
06.2008 - 05.2017
  • Monitoring entire IT Infra for TN & Karnataka Region from – March 2016.
  • Monitored entire IT Infra for Southern Region & Central Service Desk – 2010 to 2016.
  • Monitored entire IT Infra for Gujarat & ROM Region As well Southern Region– May 2010 to March 2012.
  • Monitored entire IT Infra for Gujarat & ROM Region – June 2008 to May 2010.
  • Responsible for timely closer of Desktop /laptop /printers related calls in the region.
  • Challenging on Pending Call with help desk / Field engineers / vendors to ensure for quick resolution and provide first level support.
  • Conduct regular FM review, vendor review meeting.
  • Review FM -Daily attendance status for the region from Full/Half day locations.
  • Co-coordinating with vendors for repair related issues, quotations & for new installation in the region.
  • Timely submission of Daily pending call status, daily exception / Monthly reports only after validating for the correct status.
  • All workstation should have AV running with latest Pattern file & LANDesk agent deployed.
  • Ensuring all assets should cover under AMC or under warranty.
  • Timely Escalation of critical issues to Sr. Management.
  • 100 % Asset Tracking & Maintenance of Inventory for the region.
  • Ensuring all process is adhered to compliance & maintain ISMS standard for IT – Infrastructure.
  • Keeping track of new initiative in IT- Infra set up.
  • Follow ups with Purchase Team for pending payments.
  • Submit monthly trend analysis for all types of calls.
  • 2ND level support for Blackberry / CCTV
  • Handling CTS (Cheque Truncation System) for South Grid for Clearing Department.
  • Handling Customer Call Center at Chennai for Bank.
  • Handling GSMC (Global service Management Center) First Level. Service desk support for PAN India Bank.
  • Handling Integration of Branches across TN & Karnataka for making the setup as per required standards of Kotak and making it live with Finacle & other applications.
  • Handling the Entire Merged entity of Bank for TN & Karnataka for EUS.

Project Manager

CMS Computers Ltd
Ahmedabad
04.2000 - 05.2008
  • Worked as a project manager (Western Region) for Customer Kotak Mahindra Bank Ltd and to handle Gujarat / MP / Maharashtra / Goa, total sites round 30 Branches and 10 engineers.
  • Office Application support, First level diagnosis, AMC support, warranty support, client mail management, Vendor co-ordination, Vendor management for all end-user IT devices.
  • Local inventory management, Vendor management, call management, Escalation, single point of contact for users in region, daily reports, Monthly reports, Branch rollout coordination / visits, Roll out & Resolution of new branches.
  • Technical support for Win2k3 & Exchange 2K3 Server at Regional Level.
  • Periodic review meetings with the customers assigned to ensure service quality levels are as per SLA norms.
  • Handle customer escalation effectively and ensure timely closure.
  • Follow up with help desk, TRC and Stores, whenever required to ensure timely closure of the calls as per SLA norms.
  • Call Analysis (No. & Type), Call Performance analysis (Response and Resolution Time) and Service Improvement Plan.
  • Monthly Customer Feedback thru’ Customer Review Database.
  • Spares planning for site stock for assigned customers.
  • Periodic review meetings with subordinates to handle their issues and grievances and escalate the matters to seniors if required.
  • Up gradation of skill-sets of the subordinates and ensure each and every subordinate undergoes trainings for achieving better productivity and growth path in a calendar year.
  • Quarterly ratings of engineers.
  • Skill level up gradation plan on the basis of new service/product offerings to Customer.
  • Skill level up gradation of poor rated engineers.
  • Ensure job rotation, leave planning and development of subordinates/engineers (Interpersonal skills, team mgmt. skills).
  • Upgrade skill level, promote & Job Rotation.
  • Manpower Requisition process to be followed.
  • Timely appraisals and confirmation of the subordinates.
  • Employee Retention.
  • Improvement of processes and procedures for enhancement of productivity.

Education

B.sc - Chemistry

Gujarat University
Gandhidham, Kutch

12th H.S.C. -

Adharsh vidyalaya
Gandhidham, Kutch

10th S.S.C -

Kendriya vidyalaya
Gandhidham, Kutch

Skills

  • NOS NT40
  • Win 2k
  • Win2k3
  • Linux
  • Mailing Exchange 55
  • Mailing Exchange 2K
  • Mailing Exchange 2K3
  • Lotus Domino
  • LAN
  • Wan

Certification

  • Microsoft Certified System Engineer
  • Office Automation from Computer Society of India
  • O Level 2 paper Cleared
  • IBM X series
  • ITIL (IT Infrastructure Library)

Accomplishments

  • Appreciation Letter for the best first Backup level Technical Engineer for Kotak Mahindra Group of companies (Gujarat Region)
  • CMS Best Engineer Award for 2002-03
  • Award for Best Team Leader for 2006
  • Awarded Emerging Leader for Q1 2019 @ Equitas Small Finance Bank
  • Emerging Leader award - year 19-20, 20-21 @ Equitas
  • Movers of mountains by business - year 2023

Timeline

Location IT Infra Lead

Air India Ltd
02.2025 - Current

Deputy VP

Equitas Small Finance Bank
04.2017 - 02.2025

IT Infrastructure Manager

Kotak Mahindra Bank Ltd
06.2008 - 05.2017

Project Manager

CMS Computers Ltd
04.2000 - 05.2008

B.sc - Chemistry

Gujarat University

12th H.S.C. -

Adharsh vidyalaya

10th S.S.C -

Kendriya vidyalaya

Training

  • Advance Training Conducted of MS-Exchange 5.5 to Engineers of CMS Computers Ltd
  • Training of Ms-Exchange 5.5 to Engineers at Indian Rayon
  • Training of Exchange 2K3 provided to Engineers of CMS

Selected Accomplishments

24 years, Deputy VP, Equitas Small Finance Bank, 04/24/17, Present, Handling PAN India 1100+ Liability Branches & Asset Branches, Managing assets of PAN India 45000+ assets, Handled 160 branches & 15 back office locations across West and South Region while working with Kotak Mahindra Bank (2008-2012), Handled TN & Karnataka Approx. 250 Branches and Back offices while working with Kotak Mahindra Bank (2012-2017), Appreciation Letter for Residence Best Engineer, 2002, CMS Best Engineer Award, 2002-2003, CMS Best Team Leader Award, 2006

Personal Information

  • Age: 49
  • Passport Number: K0371342
  • Date of Birth: 12/14/75
  • Gender: Male
  • Marital Status: Married

Languages

  • Tamil
  • English
  • Hindi
  • Gujarati

Training

  • Advance Training Conducted of MS-Exchange 5.5 to Engineers of CMS Computers Ltd
  • Training of Ms-Exchange 5.5 to Engineers at Indian Rayon
  • Training of Exchange 2K3 provided to Engineers of CMS

Selected Accomplishments

24 years, Deputy VP, Equitas Small Finance Bank, 04/24/17, Present, Handling PAN India 1100+ Liability Branches & Asset Branches, Managing assets of PAN India 45000+ assets, Handled 160 branches & 15 back office locations across West and South Region while working with Kotak Mahindra Bank (2008-2012), Handled TN & Karnataka Approx. 250 Branches and Back offices while working with Kotak Mahindra Bank (2012-2017), Appreciation Letter for Residence Best Engineer, 2002, CMS Best Engineer Award, 2002-2003, CMS Best Team Leader Award, 2006

Personal Information

  • Age: 49
  • Passport Number: K0371342
  • Date of Birth: 12/14/75
  • Gender: Male
  • Marital Status: Married

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Valliappa Kashinathan