Valluri Akhilesh
Hyderabad
Summary
Eager to leverage technical expertise and collaborative spirit to deliver impactful solutions and foster continuous improvement.
Senior Analyst with hands-on experience in asset management databases (AMBD), configuration management databases (CMDB), and VMware technologies, driving enhanced operational efficiency and service delivery.
Reliable senior analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a several-year background providing strategic analysis services to businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst
HCL Technologies
Hyderabad
12.2020 - Current
- Defined processes for project documentation, managing scopes, and work schedules to ensure on-time task and milestone delivery.
- Built strong client-facing relationships to understand business needs, driving solution development and customer satisfaction.
- Monitored system performance to quickly identify weaknesses, bottlenecks, and inefficiencies.
- Collaborated with senior management to define analytics strategies aligned with organizational goals.
- Utilized MS Excel, SAP Ariba, and ServiceNow (SNOW) to optimize inventory and contract management.
- Controlled stockroom data across locations, assessing inventory levels and asset utilization.
- Worked closely with DSS and FSO leads to harmonize task requirements and responsibilities.
Education
Bachelor of Computer Applications -
Sastra University
Thanjavur, TNSkills
- Excel Mastery
- Servicenow
- CMDB and AMDB
- SAP Ariba
- Team Management
- Client centric operations
- Process documentation
- Project management
- Inventory management
- Client relationship management
- Performance monitoring
- Analytical reporting
- Effective communication
- Team collaboration
Certification
- Agile Project Scheduling & Monitoring
- Event, Incident, and Problem Management
- Service Desk, IT Asset Service Configuration, and Change Control Management
- ITIL Foundation: Key Concepts of Service Management Certification: ITIL 4-certified, with robust knowledge of structured service management principles.
Projects
HAM/Procurement Domain, Active engagement in hardware asset management, software asset management, procurement, and vendor interaction., Comprehensive understanding of the asset lifecycle, ensuring proper acquisition, tracking, and maintenance., Advanced use of MS Excel, SAP Ariba, and ServiceNow to manage inventory, contracts, and vendors., Close monitoring of stockroom inventory levels, equipment availability, and asset utilization., Proactive measures to address discrepancies, shortages, or surplus items by coordinating with procurement, logistics, and stakeholders., Efficient management of asset allocation and seamless operations. Service Desk/IT Domain, Former Service Desk Analyst responsible for technical support and assistance to end-users., Managed inquiries, incidents, and service requests for timely resolution., Used Active Directory, SAP user console, and ServiceNow for troubleshooting and ticket tracking., Acted as IT Support SPOC, liaising between end-users and IT teams., Leveraged MS Excel to analyse service desk metrics and drive continuous improvement.
Languages
English
Advanced
C1
Timeline
Senior Analyst
HCL Technologies
12.2020 - Current
Bachelor of Computer Applications -
Sastra University