Accomplished Head of Operations with a robust history of enhancing operational efficiency and employee engagement through strategic process improvements and adept resource management. Proven expertise in slashing administrative costs and elevating staff performance and spearheading technological advancements that bolstered system reliability. Adept at fostering cross-departmental collaboration, leading seamless transitions to remote work models, and driving significant gains in project delivery and workplace satisfaction, making a tangible impact on organizational success.
Hi, I’m
Valluri Hanumantha Rao
Senior Head Operations
Bengaluru,Karnataka
Summary
Overview
18
years of professional experience
1
Certificate
5
Languages
5
years of post-secondary education
Work History
La Mclean India LimitedBengaluru, Karnataka
Senior Head Operations
05.2024 - Current
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed cross-functional teams for timely project completion and delivery of high-quality results.
- Enhanced safety standards across all facilities by conducting regular audits, addressing deficiencies, and providing staff training.
- Managed vendor relationships to ensure timely delivery of services, adherence to budgets, and high-quality workmanship.
- Established strong relationships with community stakeholders such as city officials, utility providers, and neighboring businesses to support the ongoing success of regional facilities.
- Evaluated potential new sites for expansion based on factors such as accessibility, infrastructure availability, zoning requirements, and market demand.
- Mentored junior team members in facility management best practices, fostering a culture of continuous learning within the organization.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Implemented performance management systems to foster professional growth and recognize high-performing employees.
- Conducted comprehensive training needs assessments to identify skill gaps and develop appropriate training programs for staff development.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed business contracts for compliance with regulatory requirements, minimizing legal exposure and ensuring all commitments were met.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Implemented risk management strategies, ensuring business continuity during times of uncertainty or crisis.
- Established a culture of continuous improvement by regularly reviewing operations, identifying areas for optimization, and implementing necessary changes.
- Oversaw supply chain operations, ensuring timely procurement and distribution of materials to meet production demands.
- Implemented quality control measures across various operations to ensure compliance with industry regulations and maintain high service standards.
- Enhanced workplace safety protocols through thorough risk assessment; developed training programs to educate staff on proper procedures that minimized accidents onsite.
- Enhanced supplier relationships through regular communication, collaboration, and mutual goal-setting for long-term partnerships.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Supported business solutions team for new business pitches, site survey and proposal etc.
- Participated monthly management reviews with clients for site operations.
- Coordinated with Pollution Control Board, Electricity Board, Inspector of Factories, Labor Department, Gram Panchayat departments effectively.
- Stayed updated with industry best practices and emerging trends in facilities management and incorporated them into operational strategies.
Jubilant Pharmova Limited
Manager Administration
03.2023 - 04.2024
Job overview
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Managed financial budgets and resources, ensuring cost-effective allocation for maximum departmental efficiency.
- Coordinated office relocation projects, managing timelines, resources, and logistics for successful transitions.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained personnel records and updated internal databases to support document management.
- Spearheaded change management initiatives to adapt to evolving business needs and challenges effectively.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Coordinated travel and accommodations for event attendees.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Conducted post-event analyses to identify areas of success and opportunities for improvement, using findings to inform future strategies and best practices.
- Implemented crisis management plans when needed, maintaining composure under pressure and ensuring smooth resolution of issues as they arose during events.
- Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.
- Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
- Reviewed transportation contracts to identify potential cost savings or service enhancements that could be exploited through renegotiation efforts with vendors.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Reduced costs for the company by negotiating with vendors and optimizing routes for transport vehicles.
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Oversaw food preparation and monitored safety protocols.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted HR teams in ensuring employee compliance with travel policies and provided guidance on addressing non-compliance issues.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
La Mclean India Limited
Regional Head Operations
08.2017 - 03.2023
Job overview
- Visited sites periodically to view service levels and adherence to global service standards.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized resource allocation to maximize profits, reducing costs without compromising quality or service levels.
- Increased revenue by identifying new business opportunities and closing high-value deals.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
- Streamlined operations for increased efficiency through process improvements and staff training.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Attended weekly meetings to discuss and optimize strategies.
- Prepared reports and schedules with accuracy (MIS, MMR & QBR).
Sarvaloka Services On Call Private Limited
Operations Manager
01.2015 - 08.2017
Job overview
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Manipal Integrated Services
Manager Facilities
02.2013 - 02.2015
Job overview
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Managed capital projects, ensuring timely completion within allocated budgets.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Established preventative maintenance schedules, resulting in reduced downtime and increased productivity.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Johnson Controls India Private Limited
Senior Executive Housekeeping
04.2011 - 08.2012
Job overview
- Improved room turnaround times by implementing efficient cleaning procedures that maximized productivity while maintaining quality standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Led initiatives for environmental sustainability through the implementation of green cleaning practices within the department''s operations.
- Developed and enforced safety protocols to reduce workplace accidents and ensure employee wellbeing.
- Ensured compliance with all relevant health and safety regulations by maintaining up-to-date knowledge of industry best practices and incorporating them into daily operations.
Team4U Jones Lang Lasalle
Executive Facilities
09.2009 - 10.2010
Job overview
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Coordinated cross-functional teams in executing complex renovation projects while minimizing disruptions to daily operations.
- Enhanced employee satisfaction with workspace arrangements by addressing concerns and implementing ergonomic solutions.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Established best practices for the management of all organizational assets related to facilities planning and maintenance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Sinar Jernih India Private LimitedHyderabad, Telangana
Executive Training & Development
08.2007 - 08.2009
Job overview
- Conducted training courses and prepared videos for long-term use.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Trained new hires to perform cross-training exercises with experienced workers.
- Created and maintained detailed training records and reports for management review.
- Worked with central management to identify, plan, align, and address training needs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
Novotel
Housekeeping Room Attendant
06.2006 - 06.2007
Job overview
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Global Institute Hyderabad, India
Bachelor of Hotel Management from Hotel Management
06.2004 - 09.2006
University Overview
Global InstituteHyderabad
01 Year Post Diploma In Hotel Management from Hotel Management & Catering Technology
06.2003 - 05.2004
University Overview
Symbiosis Centre For Distance LearningPune
PGDM from Human Resources
06.2024 - 06.2026
University Overview
Skills
- Strategic Planning and Organization
- Process Optimization and Efficiency Improvement
- Document Management and Digitalization
- Space Utilization and Office Management
- Budget Management and Cost Reduction
- Vendor Relationship and Contract Negotiation
- Change Management and Transition Planning
- Performance Evaluation and KPI Analysis
- Policy Development and Implementation
- Human Resources Management
- Facilities Management & Regulatory Compliance
- General Administration & Security Administration
- Housekeeping & Cafeteria Management
- Procurement & Vendor Management
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
- Diploma In Computer Applications - November 2002 - January 2003
- Internal Auditors Training Program of BS OHSA 18001:2207, Consultants on Management of Quality and Innovation - October 2013
- Manager of The Month at Housejoy.In - April 2017
- Six Sigma - Green Belt, IACT - December 2017
Additional Information
Additional Information
I hereby declare that the information is provided above is up to date and true. I would be pleased to provide any additional information if needed by you. If given the opportunity to carry a task, I will do it with best of my dedication and commitment.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Kannada
Advanced (C1)
Tamil
Intermediate (B1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid sick leave4-day work weekPaid time offStock Options / Equity / Profit SharingInterests
Playing Cricket
Exploring New Market Trends
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Timeline
Symbiosis Centre For Distance Learning
PGDM from Human Resources
06.2024 - 06.2026
Senior Head Operations
La Mclean India Limited
05.2024 - Current
Manager Administration
Jubilant Pharmova Limited
03.2023 - 04.2024
Regional Head Operations
La Mclean India Limited
08.2017 - 03.2023
Operations Manager
Sarvaloka Services On Call Private Limited
01.2015 - 08.2017
Manager Facilities
Manipal Integrated Services
02.2013 - 02.2015
Senior Executive Housekeeping
Johnson Controls India Private Limited
04.2011 - 08.2012
Executive Facilities
Team4U Jones Lang Lasalle
09.2009 - 10.2010
Executive Training & Development
Sinar Jernih India Private Limited
08.2007 - 08.2009
Housekeeping Room Attendant
Novotel
06.2006 - 06.2007
Global Institute
Bachelor of Hotel Management from Hotel Management
06.2004 - 09.2006
Global Institute
01 Year Post Diploma In Hotel Management from Hotel Management & Catering Technology
06.2003 - 05.2004
- Six Sigma - Green Belt, IACT
- Internal Auditors Training Program For OHSMS as per BS OSHAS 18001:2007
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