Valluru Benarji

• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Secured commendation emails from clients and supervisors reflecting outstanding service delivery and professional skills.
• Generated leads for personal, auto, and home loans to meet monthly targets.
  Handled original document handover to customers post-loan closure.
  Provided NOC issuance for completed loan accounts across multiple domains.
• Executed disbursement processes for personal loans, two-wheeler loans, auto loans, and education loans.
• Managed dispatch of personal and two-wheeler products efficiently.
• Raised service requests for internal balance transfer ,Bt for motagage ,non motagage ,stp closer, other bank closer etc , products to facilitate operations.
• Monitored daily stamp duty charges, maintaining accurate data and reports during system shutdowns.

Delivered dedicated service to enhance customer satisfaction during morning hours.

• Assisted with services including free home delivery for large items and processing exchanges.
• Maintained accurate records for after-sales support, including duplicate bill management.
• Utilized extensive product knowledge of LEDs, refrigerators, washing machines, mobiles, laptops, and air conditioners to assist customers.
• Processed transactions efficiently using point-of-sale (POS) systems.

Greeted customers and addressed inquiries regarding products and services.

Conducted cash drawer reconciliation at beginning and end of shifts to ensure accuracy.

• Mentored junior staff on best practices and operational procedures.
• Analyzed performance data to identify areas for process improvement.
• Developed and maintained strong relationships with key stakeholders.

• Managed team operations to consistently meet project deadlines.
• Conducted regular performance evaluations to enhance team development and growth.
• Monitored staff performance, addressing issues promptly.
• Enforced customer service standards while resolving customer problems to maintain quality service.
• Developed strategic partnerships to enhance market reach and brand visibility.

• Cultivated client relationships to uncover business opportunities.
• Collaborated with cross-functional teams to design customized solutions.
• Maintained a comprehensive database of prospective client contacts for follow-up.
• Established partnerships with clients, vendors, and partners to enhance collaboration.