IT-CRM General Manager and Salesforce Systems Head, driving digital transformation and leading the strategic direction and successful implementation of Business focused Salesforce Solutions for close to 10 Years. 20 years of diverse experience in Information Technology, demonstrating depth of expertise in the field. Extensive knowledge and hands-on experience with Salesforce Suite of Products. Provided Innovative solutions and solved complex problems by Collaborating/Leading various stakeholders across multiple worksteams ensuring Cost Effectiveness, Smooth Operations and Quality Outcomes.
Selected Salesforce and Led the successful implementation of Salesforce across the enterprise, resulting in improved sales, marketing and customer relationship management processes and a 20% increase in operational efficiency.
On the Salesforce Company website, implementation showcased as a customer success story, highlighting the organization's success with Salesforce and exemplary use of the platform.
Successfully integrated Salesforce with other systems, both internal and external, such as ERP Systems or SAAS services via APIs and Middleware, enabling seamless data flow and process automation.
Implemented advanced analytics and reporting capabilities in Salesforce, providing actionable insights to stakeholders and contributing to data-driven decision-making.
Managed external vendor partnerships and contracts related to Salesforce implementation, ensuring timely delivery, cost optimization, and high-quality services.
Established Salesforce training, support, and continuous improvement initiatives to maximize the value of Salesforce across the organization.
Collaborated with business stakeholders to identify and prioritize enhancements and new features in Salesforce, resulting in increased user satisfaction and adoption.
Led the redesign of the company corporate website, resulting in an improvement in user experience and a 50% increase in repeat website Visitors.
Implemented best practices for data management and governance in Salesforce, resulting in improved data accuracy, integrity, and compliance.
Spearheaded the analysis and optimization of business processes, resulting in a 25% reduction in workflow inefficiencies and improved operational effectiveness.
Successfully facilitated the implementation of a new enterprise-wide software system, enhancing data management and streamlining collaboration across departments, resulting in a 15% increase in productivity.
Led the requirements gathering and documentation process for a high-profile client project, ensuring accurate and comprehensive specifications, and resulting in a 95% client satisfaction rating.
Developed and implemented data analytics solutions, enabling data-driven decision-making.
Led cross-functional teams, successfully delivered IT projects on time and within budget.
Managed Multiple client engagements simultaneously, maintaining a high client satisfaction rate.
Improved project performance with KPIs, thereby increased chances of on-time delivery.
Increased client satisfaction through effective feedback mechanisms.
Managed smooth transitions of IT services for 5+ clients, with zero disruption to business operations.
Mentored and coached junior team members, resulting in a 50% promotion rate.
Contributed to business development, acquiring 3 new clients.
Successfully gathered, analyzed requirements for 10+ IT projects.
Facilitated effective communication between stakeholders and Acted as a trusted advisor, providing strategic insights and recommendations to client.
Played a key role in the successful integration of a third-party software application, collaborating with vendors and stakeholders to ensure seamless system integration and achieving project completion ahead of schedule.
Reviewed and approved test plans; participated in testing phases.
Established Fabrikare into Hyderabad's top premium dry cleaning company.
Implemented a successful business strategy, driving revenue growth and market share expansion.
Delivered exceptional customer service, resulting in high satisfaction and customer loyalty.
Streamlined operations for improved efficiency and faster turnaround times.
Established a reputation for impeccable garment care and quality.
Forged strategic partnerships with other businesses such as fashion retailers and hotels.
Led digital transformation efforts, enhancing customer convenience and engagement.
Implemented effective marketing initiatives, increasing brand visibility and attracting a discerning clientele.
Ensured sustainable growth and profitability through strategic financial management.
Digital Transformation
undefinedSuccessfully led transformative digital initiatives, optimizing IT strategy and driving operational excellence as an IT General Manager.
Delivered impactful Salesforce CRM implementations across multiple use cases, driving significant business benefits, featured as a success story on the official Salesforce website.
Accumulated nearly 20,000 hours of Salesforce management experience.
Managed and delivered multiple complex IT projects, ensuring adherence to project timelines, budgets, and quality standards.
Unique perspective and a well-rounded skill set, a dynamic career path, gaining extensive experience on both the services side and enterprise side of the industry.
Built and mentored high-performing IT teams, fostering a culture of collaboration, continuous learning, and innovation.
Provided thought leadership and strategic recommendations to help clients, senior executives and stakeholders capitalize on digital opportunities, IT trends, emerging technologies, and innovative solutions and achieve their long-term vision to drive business growth and transformation.
Collaborated with cross-functional teams to design and implement several digital solutions, such as erp systems, e-commerce platforms, enterprise applications, mobile applications, and customer relationship management systems.
Established seamless integration of technology systems, streamlined workflows, and enhanced user experiences.Goal oriented, Creative strategic thinking and problem solving.
Salesforce Administrator
Goal oriented, Creative strategic thinking and problem solving.
Excellent Management ability with intelligent, focused, committed time aware unrelenting mindset.
Possess a positive and emotionally effective personality.
Demonstrated ability to work and perform at the highest standards in complex and demanding environments.
Flexible to adapt and work with given constraints.
Salesforce Business Analyst
Salesforce Administrator