Vamshi Abhilash

• Managed 15-20 translation projects, using Excel to track project timelines, budgets, and resource allocation, ensuring 90% on-time project completion.
• Utilized Jira for project planning, task assignment, and progress tracking, enabling effective coordination across translation, quality assurance, and client communication teams.
• Employed Excel to maintain detailed project documentation, including task trackers, deliverables, and client feedback, optimizing project flow and minimizing delays.
• Used Jira to log and monitor client issues and blockers, ensuring prompt resolution through cross-functional collaboration, reducing rework requests by 50%.
• Prepared detailed weekly and monthly project reports in Excel, offering clients and stakeholders insights into key performance metrics, project milestones, and resource utilization.
• Collaborated with team members through Jira to assign roles and responsibilities, track translation progress, and streamline feedback loops, enhancing communication and accountability.

• Managed 50-80 inbound technical support calls daily using Zendesk, efficiently logging and tracking customer issues related to pricing integrity.
• Assigned technical tickets to the engineering teams via Zendesk, ensuring timely resolution of issues and clear communication between support and technical departments.
• Utilized Excel for basic tracking and reporting of call volumes, ticket statuses, and performance metrics, contributing to improved team performance insights.
• Accessed and referred to process documentation in Confluence to provide accurate and consistent responses to customer queries, which improved first-call resolution rates by 70%.
• Updated and maintained Confluence knowledge base articles to reflect changes in processes and product information, enabling smoother support operations and reducing the time spent on resolving recurring issues.
• Worked closely with cross-functional teams, ensuring that engineering teams received well-documented and prioritized tickets, reducing ticket handling times by 50%.

• Coordinated 15-20 background verification checks daily for employees being onboarded by companies in Australia and New Zealand, ensuring compliance with client-specific requirements.
• Utilized Jira to track and assign tickets to the verification team, which was responsible for document verification through calls, and for managing updates and responses to client emails regarding verification statuses.
• Interacted directly with clients via email, addressing their inquiries, providing updates on verification progress, and resolving issues that arose during the background check process.
• Attended regular team meetings to raise concerns, suggest improvements, and ensure smooth workflows, contributing to a 20% reduction in turnaround times for background verifications.
• Leveraged Excel for light reporting tasks, such as tracking daily verification completion rates, summarizing verification outcomes, and generating performance metrics for internal reviews.
• Accessed Confluence to stay updated on verification policies, processes, and any changes in client-specific guidelines, ensuring accurate and consistent document analysis and reporting.
• Analyzed employee documents, including employment history, education credentials, and criminal background checks, to ensure compliance with the standards required for companies in Australia and New Zealand.

• Worked in the Accounts Receivable department, performing reconciliation of financial records using Excel, ensuring accurate alignment of outstanding balances and reducing discrepancies by 15%.
• Managed the Order Entry process by reviewing purchase orders (POs) and entering detailed information into the system, ensuring smooth order processing and timely client deliveries.
• Leveraged Excel for generating comprehensive reports on account statuses, order fulfillment, and reconciliation outcomes, providing key insights for decision-making and improving process efficiency.
• Used Trello to track and assign various projects to cross-functional teams, ensuring task progress was monitored and deadlines were met, resulting in more organized and efficient project workflows.
• Handled client communications, addressing their queries and concerns related to order details and payment statuses, under the guidance of the superior team, ensuring client satisfaction and fostering positive relationships.
• Collaborated with cross-functional teams to streamline the order-to-cash process, improving coordination between departments and enhancing overall operational efficiency.

I took a personal break to care for my father during a challenging period. During that time, I focused on developing my organizational and problem-solving skills, which I believe are directly transferable to the workplace. Additionally, my previous roles involved project coordination, client management, and cross-functional collaboration, all of which are key skills in product management. To further enhance my capabilities, I enrolled in a Product Management fellowship in September 2024, where I am learning advanced strategies, tools, and best practices. I’m confident that my experience, combined with my new product management knowledge, will allow me to contribute significantly to a product management role if given the opportunity. I’m excited to apply my skills and drive successful outcomes in my next position.