Open To Work
Vamshi Addepally
Hyderabad
Summary
Dynamic professional with extensive experience in managing teams and improving workflows. Skilled in performance evaluation and customer relationship management, committed to driving team success and achieving organizational goals.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Team Manager (A)
Amazon Development Centre
Hyderabad
04.2023 - 02.2026
- Managed a team of 20+ members .
- Coordinated workflow among team members, enhancing task execution efficiency.
- Implemented process improvements to enhance team productivity.
- Trained and mentored new staff on company procedures and policies.
- Conducted regular performance evaluations to guide team development.
- Fostered positive work environment by setting clear expectations and providing necessary resources.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Managed daily operations to ensure adherence to standard work processes.
Resolution Specialist
Amazon Development Centre
Hyderabad
11.2017 - 03.2023
- Resolved customer inquiries using effective communication and problem-solving skills to enhance customer satisfaction.
- Managed escalated issues by coordinating with relevant departments for timely resolutions.
- Collaborated with cross-functional teams to deliver comprehensive resolutions for customer issues.
- Collaborated with teams to improve customer service processes and workflows.
- Supported implementation of system updates to streamline resolution efficiency.
- Maintained knowledge of product offerings to assist customers effectively during interactions.
- Ensured compliance with applicable laws and regulations during the resolution process.
- Drafted correspondence to inform customers about resolutions, ensuring clear understanding of outcomes.
Process Trainer
Vertex India Private Limited
Hyderabad
03.2015 - 02.2017
- Executing classroom training and OJT, based on client and organization's requirement.
- Conducting refreshers, providing process updates and shared feedback to associates based upon quality audits.
- Conduct surveys to gauge the effectiveness of programs.
- Research new teaching methods.
- Developed training materials to enhance employee understanding and performance.
- Monitored trainee progress throughout the course of their program and provided additional support as needed.
Education
MBA - Finance
Noble PG College
Hyderabad04.2023
B.com - Computers
Sardar Patel College
Hyderabad04.2015
Skills
- Project management
- Team coordination
- Process improvement
- Performance evaluation
- Staff training
- Customer relationship management
Certification
Lean Six Sigma
Accomplishments
Received Best Team Manager Award Multiple Times
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹45000/yr - ₹200000/yrTimeline
Team Manager (A)
Amazon Development Centre
04.2023 - 02.2026
Resolution Specialist
Amazon Development Centre
11.2017 - 03.2023
Process Trainer
Vertex India Private Limited
03.2015 - 02.2017
MBA - Finance
Noble PG College
B.com - Computers
Sardar Patel College