Proactive Project Manager with 10+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
5
5
years of professional experience
Work History
Business Analyst/Project Manager
SmartGig Technologies Private Limited
- Current
Successfully delivered projects with a 98% on-time completion rate, ensuring timely delivery of customer requirements
Coordinated teams of 16 people as responsible of the design phase
Led cross functional teams
Fostering collaboration and achieving 90% improvement in productivity
Implemented Agile/Scrum project management methodologies, resulting in 25% of reduction in project cycle time
Client facing and have a focus on client satisfaction and the overall client relationship
Maintained a 94% client satisfaction rating by effectively communicating project progress and addressing concerns promptly
Effective Stakeholder management for internal, vendor as well client side, manage escalations and customer requirements
Creation of SOP's and ensure knowledge transfer takes place as and when a new solution is about to deployed into production
Created a new MVP in 2 months and a full mobile app within 4 months.
ERP Domain
SmartGig Technologies Private Limited
01.2022 - 01.2023
Project Planning, Sprint Planning
Requirement gathering from client for DMS project
Handling Pre- UAT sessions
Developed workflows to implement change management process
Ensuring the project deadline are met and giving functional support to tech and testing team
Worked on documents like Business Requirements Document (BRD), Functional Requirement Documents, and Business Case Document
Handling ZIM Enhancements and support
Maintenance a knowledge base of known defects and issues, process, techniques
Prioritization of daily tasks, follow-ups and issues resolving.
Business Analyst
Transtech Pvt. Ltd.
01.2019 - 01.2022
Understanding service objectives and gathering business requirements through listening and questioning techniques
Coordinating with sales team to analyze the Client Demands
Creating the Functional and Product Requirement Documents
Adding Functionality or Feature to the Product
Creating mocks using wire framing tools
Creating Specification sheets on the features to be added and Explaining the complete flow to the Software Development Team
Testing the Application and reporting the Bugs and Gaps in the Application by means of Observations Sheet
Understanding service objectives and gathering business requirements through listening and questioning techniques
Support the weekly/ monthly/ quarterly reporting process.
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited