Vamshi Koleti

Work History

Head of MS Operations Center

Qvantel Software Solution Ltd.

04.2016 - Current

Manage service operations stability and act as primary customer point of contact for escalations
Lead team building, recruitment, and skill development initiatives
Conduct strategic roadmap discussions with C-level executives
Collaborate with third-party partners to ensure seamless business alignment
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Resolved problems, improved operations and provided exceptional service.
Worked flexible hours across night, weekend, and holiday shifts.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Established key performance indicators for each department to track progress towards organizational goals effectively.
Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
Played a critical role in transition activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transition.
Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
Managed financial, operational and human resources to optimize business performance.

Service Manager

Qvantel Software Solutions

04.2016 - 03.2020

Managed comprehensive project lifecycle, including scope definition, resource allocation, and timeline management
Traveled to Finland and Spain to collaborate directly with development teams and solution managers
Conducted daily scrum meetings and tracked project delivery progress
Prepared and presented weekly project reports to higher management
Led risk identification and mitigation strategies
Implemented strategies to increase customer service satisfaction ratings.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Resolved customer complaints in professional and timely manner.
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Met with customers to discuss service needs and develop effective and practical solutions.
Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Coordinated with other departments to maintain streamlined and productive workflow.
Monitored service staff performance and provided feedback for improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Analyzed service reports to identify areas of improvement.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Hired, trained and supervised team of service staff members to meet business goals.
Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Met with customers to discuss service needs and offer available solutions.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Developed and maintained positive relationships with customers to build rapport and trust.
Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Project Lead

09.2015 - 03.2016

Analyzed project requirements and developed detailed project plans
Mentored a team of 8 members, allocating tasks and ensuring timely delivery
Maintained daily communication with clients through status calls and reports
Ensured smooth collaboration among all stakeholders

Senior Product Analyst

Broadridge Financial Solutions

12.2010 - 09.2015

Developed functional decomposition documents for portfolio accounting systems
Created and automated test cases using QTP and Selenium
Authored monthly metrics, release trackers, and root cause analysis reports
Communicated project status and automation progress with clients

Automation Test Engineer

Sierra Atlantic Software Services & Model N

Hyderabad, Telangana

08.2008 - 12.2010

Reduced manual testing efforts for faster product delivery with the creation of robust automated test scripts.
Enhanced automation test coverage by implementing new testing strategies and approaches.
Implemented advanced automation frameworks such as Selenium WebDriver, optimizing code reusability and maintainability across projects.
Strengthened collaboration with developers, identifying and addressing issues in the early stages of the development process.

Summary

Overview

Work History

Head of MS Operations Center

Service Manager

Project Lead

Senior Product Analyst

Automation Test Engineer

Education

Executive Program in Business Management -

Bachelor of Engineering - Computer Science

Skills

Certification

Accomplishments

Personal Information

Work Availability

Timeline

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