Vamshi Krishna
Salesforce Project Manager
Hyderabad
Summary
Accomplished Salesforce project manager with a focus on sales service marketing and commerce cloud implementations for federal clients. Demonstrated success in overseeing multimillion-dollar projects, improving delivery speed by 40% through agile techniques and innovative solutions. Proficient in risk mitigation, fostering stakeholder collaboration, and leading cross-functional teams to ensure projects meet deadlines and budget constraints.
Overview
18
18
years of professional experience
11
11
Certifications
Work History
Senior Salesforce Project Manager
Globant Private Limited.
07.2025 - Current
- Oversaw simultaneous project execution by strategically prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Executed comprehensive planning, design, and scheduling of phases for large projects.
- Established plans and resources required for successful attainment of project goals and objectives.
- Analyzed project performance to detect improvement needs and initiate necessary adjustments.
- Evaluated progress towards established goals, adapting schedules and resources as needed to keep projects aligned with timelines.
- Produced in-depth reports on project status for stakeholders, promoting transparency and consistency with objectives.
Salesforce Project Manager
Cloud Peritus
01.2025 - 02.2025
- Created comprehensive project charters, risk registers, and related artifacts, collaborating with internal stakeholders to enhance project planning and risk mitigation, which were subsequently adopted by three internal teams.
- Provide leadership and mentoring to cross-functional teams, driving adoption of Salesforce best practices and governance models
Senior Technical Project Manager
Forsys Inc.
04.2022 - 12.2024
- Managed global Salesforce CPQ-ERP integration programs, overseeing 15+ Agile team members and delivering end-to-end solutions that improved quote accuracy and reduced cycle time by 25%.
- Facilitated agile ceremonies as Scrum Master for a cross-functional Salesforce implementation team of 15, enhancing sprint velocity by 20%.
- Collaborated with solution architects and clients to define project scope, develop technical proposals, deliver solution demos, and estimate efforts, contributing to a 30% proposal win rate.
- Directed seamless Salesforce-ERP integrations using MuleSoft and optimized CPQ rule logic, boosting quoting efficiency and reducing errors by 30%.
- Established delivery milestones and managed risks using Jira/Confluence in hybrid agile projects, achieving 95% on-time sprint deliveries across four programs.
- Implemented Generative AI tools (ChatGPT, Gemini) to expedite the creation of key project deliverables such as Statements of Work, business requirements, test plans, and executive decks, reducing preparation time by 40%.
- Formulated agile delivery frameworks and developed reusable playbooks that streamlined onboarding and project planning processes across five client accounts, resulting in improved client satisfaction and reduced project initiation time
- Optimized Salesforce workflows and CPQ rules, leveraging Service Cloud expertise to increase average deal size by 18%.
Cloud Solutions Project Manager
NTT Data Global Delivery Services
12.2014 - 04.2022
- Directed Salesforce transformation initiatives for global clients, achieving 22% customer retention increase and 30% operations efficiency using Service Cloud and automation tools.
- Led pre-sales workshops to align Salesforce capabilities with client pain points, boosting client buy-in and increasing solution adoption rate by 25%.
- Unified Salesforce Community Cloud for healthcare orgs, improving provider satisfaction by 20% and driving adoption.
- Resolved multi-stakeholder conflicts in cross-org projects through RACI frameworks, reducing scope creep by 40%.
- Rolled out Salesforce training programs, reducing on boarding by 20% and increasing platform adoption by 35%.
- Collaborate with business stakeholders, solution architects, and technical teams to translate requirements into scalable Salesforce solutions.
- Designed and implemented intelligent case routing and escalation workflows using Omni-Channel and Einstein Case Classification in Salesforce Service Cloud, reducing average case resolution time by 35% and enhancing CSAT scores across global support centers.
Scrum Master & Project Lead
Birlasoft Limited
11.2011 - 10.2014
- Delivered Siebel CRM customizations, leading agile delivery teams and improving velocity through sprint retrospectives.
- Championed early adoption of Jira and Confluence, enabling team transparency and alignment.
IT Analyst Team Lead
Tata Consultancy Services (TCS)
02.2011 - 04.2011
- Enhanced functionality by installing new systems and updating existing platforms, leading to improved system performance and user satisfaction
Siebel Consultant
C3i Solutions
10.2009 - 02.2011
- Collaborated in the planning, design, development, and deployment of new systems and enhancements to existing systems using Confluence for documentation, resulting in improved system efficiency and stakeholder satisfaction
Consultant
Capgemini
11.2008 - 05.2009
- Developed customized solutions using Siebel Workflows, scripting and SQL to address client needs, resulting in improved operational efficiency and reduced system latency
Software Engineer
T.I.M.E. Pvt. Ltd.
06.2005 - 02.2007
- Designed user interfaces that were both visually appealing and easy to navigate
Education
One Year Executive MBA (Distance) - Management
National Institute of Business Management
IndiaBCA - Computer Applications
Osmania University
Hyderabad, IndiaSkills
Sales cloud and service cloud CPQ and data integration MuleSoft development DevOps practices Data migration strategies SOQL expertise Agile (Scrum and hybrid) methodologies Waterfall project management JIRA and Confluence proficiency Stakeholder management Risk mitigation techniques Sprint planning Budgeting skills Generative AI applications Salesforce architecture and optimization Release management processes Solution design methodologies System latency tuning User acceptance testing (UAT) Requirements gathering techniques RFP/RFI responses Estimation skills Stakeholder demonstrations Cost modeling strategies Proposal development techniques Product management
Certification
Salesforce CPQ Specialist
Awards
Best Performance Award (2021): Recognized for leading a $1M Salesforce CPQ implementation., Employee of the Month (2017): Awarded for outstanding stakeholder management.
Timeline
Senior Salesforce Project Manager
Globant Private Limited.
07.2025 - Current
Salesforce Project Manager
Cloud Peritus
01.2025 - 02.2025
Senior Technical Project Manager
Forsys Inc.
04.2022 - 12.2024
Cloud Solutions Project Manager
NTT Data Global Delivery Services
12.2014 - 04.2022
Scrum Master & Project Lead
Birlasoft Limited
11.2011 - 10.2014
IT Analyst Team Lead
Tata Consultancy Services (TCS)
02.2011 - 04.2011
Siebel Consultant
C3i Solutions
10.2009 - 02.2011
Consultant
Capgemini
11.2008 - 05.2009
Software Engineer
T.I.M.E. Pvt. Ltd.
06.2005 - 02.2007
BCA - Computer Applications
Osmania University
One Year Executive MBA (Distance) - Management
National Institute of Business Management