Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
Generic

Vamshi Krishna K V

Bangalore

Summary

Dynamic State Operations Manager with extensive experience at SMFG India Credit Company, excelling in operational management and process improvement. Proven track record in enhancing efficiency and compliance across 100 branches, leading a team of 200. Skilled in stakeholder engagement and risk assessment, driving significant business outcomes through strategic initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

State Operations Manager

SMFG India Credit Company Limited
Bangalore
10.2019 - Current
  • Managed disbursement operations for over 100 branches in Karnataka for rural and urban mortgages.
  • Ensured timely disbursement of asset products, meeting delivery and service quality standards.
  • Monitored operational risks to enhance efficiency and maintain compliance.
  • Led a team of 200 members across 100 branches and three hubs to achieve business objectives.
  • Reviewed booking and disbursement processes monthly to identify opportunities for reducing turnaround time.
  • Collaborated with operation managers and OPS HUB users to address challenges and optimize workflows.
  • Engaged with stakeholders to align on execution and delivery of business targets throughout the year.
  • Drove compliance initiatives by drafting standard operating procedures and checklists.

Assistant Vice President

SMFG India Credit Company Limited
Bangalore
08.2015 - Current
  • Responsible for Urban, Rural & HFC banking reconciliation inclusive of Collection reimbursement recon.
  • Ensuring compliance of the prevailing checks and controls in the process.
  • Timely and frequent reviews on the recon process to identify risks and build controls to mitigate the same.
  • Relationship management with the sponsor banks & ensuring correct invoicing reconciliation of bank charges.
  • Ensure compliance to all statutory & regulatory requirements.
  • Setting up of accounts for FINTECH partners to ensure smooth reconciliations.
  • Timely and frequent reviews on the Banking recon process to identify risks and build controls to mitigate the same.
  • Manage a team of 20 people handling customer service requests( back Office).
  • Ensure timely and accurate reporting of performance metrics and SLAs to the Management.
  • Ensure proper resolution for all the queries of customers within TAT by liaising with both internal and external stake holders.
  • Handling and resolving RBI escalations.
  • Addressing all queries on Loan cancellations, Loan rebooking & loan rescheduling.
  • Process improvements through implementation of system changes / enhancements and process refinements to reduce the TAT and enhance customer delight.
  • Provide strategic guidance to the team members to ensure better service to customers.
  • Ensure timely review and build agile process in sync with changing market conditions.

Assistant Manager

Barclays Shared Services
Chennai
01.2012 - 01.2015
  • Managing various reconciliation and reporting across prime for synthetics at trade, cost and dividend level.
  • Providing Management with the daily MIS/ Recon report.
  • Deliver of client and management reporting within a timely manner.
  • Tracking daily trade activity to ensure accurate delivery/settlement of all transactions.
  • This will include Broker and Settlement department liaison on pre-match and fail issues.
  • To provide assistance to the swap desk, traders/salesperson and Back-Office.

Process Executive

Tata Consultancy Services
Bangalore
01.2010 - 01.2012
  • Perform Nostro, Depot and FOBO reconciliations for GMLD business.
  • Investigation of Derivatives cash trades for GMLD, FX and Prime Brokerage, and assigning the ownership to the respective business.
  • Liaising with Agent bank in case of missing of statements & duplicates.
  • Preparing MIS reports to provide feedback to top management on deviations and controls.
  • Sending SWIFTS MT 199,103,202,599 and investigating on the incoming SWIFTS.
  • Getting information from REMITTER, REMITTER BANK over phone, email & SWIFT.
  • Checking trade with Front Office, Middle Office and Back Office to get details of the transaction.

Education

MBA -

MS Ramaiah Collage
Bangalore
01.2007

Skills

  • Operational management
  • Process improvement
  • Risk assessment
  • Stakeholder engagement
  • Customer service
  • Project management

Certification

White Belt Certificate, Automation of projects and registered significant reduction in cost, time and effort. Paid a significant contribution in reducing manpower and time and decrease in TAT for customer service requests.

Awards

CEO Award, Won CEO award of Excellence in the year 2016 for customer query TAT reduction.

References

References available upon request.

Timeline

State Operations Manager

SMFG India Credit Company Limited
10.2019 - Current

Assistant Vice President

SMFG India Credit Company Limited
08.2015 - Current

Assistant Manager

Barclays Shared Services
01.2012 - 01.2015

Process Executive

Tata Consultancy Services
01.2010 - 01.2012

MBA -

MS Ramaiah Collage

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