Vamshi Mulkala
Hyderabad
Summary
Software engineer with 3.5 years of experience in software development. Proven ability to learn quickly and tackle complex challenges. Strong dedication to teamwork and adaptability in dynamic environments. Committed to leveraging technical skills to drive company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Service
Hyderabad
12.2021 - Current
- Executed project 'KPMG' for three years, driving key deliverables and outcomes.
- Managed and resolved customer tickets efficiently to enhance service quality.
- Addressed inquiries and technical issues to maintain operational continuity.
- Collaborated with cross-functional teams to escalate and resolve complex problems.
- Maintained comprehensive documentation of support interactions and contributed to process improvements.
- Delivered exceptional customer service, ensuring client satisfaction through effective issue resolution.
Education
Bachelor of Technology - Electrical Engineering
Gurunanak Institution Technical Campus
Hyderabad07-2021
Higher Secondary Education - MPC
Narayana Junior College
Hyderabad03-2017
State Board of Telangana Education - SSC
St.Mary's High School
Bellampalli04-2015
Skills
- Microsoft Azure and SharePoint Online
- ServiceNow platform
- Power BI fundamentals
- Azure DevOps basics
Affiliations
- Reading Manga and Manhwa
- Listening to music
Certification
- Domain advisory: Foundation generative AI
- Received an achievement during deployment time as stand by Support Executive
Timeline
Systems Engineer
Tata Consultancy Service
12.2021 - Current
Bachelor of Technology - Electrical Engineering
Gurunanak Institution Technical Campus
Higher Secondary Education - MPC
Narayana Junior College
State Board of Telangana Education - SSC
St.Mary's High School
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