Summary
Overview
Work History
Education
Skills
Key Highlights
Professional Development
Accomplishments
Timeline
Generic

VAMSHI PITTALA

Hyderabad

Summary

To work as a System Administrator in a challenging & creative environment in the IT industry and effectively contribute towards the goals of the organization.

Overview

6
6
years of professional experience

Work History

IT Support Engineer

Appfire Technologies
Hyderabad
10.2022 - Current
  • Working in mergers & acquisitions, developing and maintaining relationships with the companies from the initial merger or acquisition stage to the closing stage
  • Monitor alerts on Site24x7 and check server status to proactively address potential issues before they impact users
  • Maintain domain registrations, SSL certificates, and product licensing, ensuring timely renewals
  • Primarily responsible for escalated tickets, particularly those originating from higher management, ensuring swift resolution and effective communication
  • Handling various types of tickets, including AWS tasks such as creating IAM roles and groups, modifying permissions, and performing cost optimization
  • Collaborate with Atlassian partners for support, leveraging their expertise to enhance operations
  • Create knowledge base (KB) articles for resolved tickets that lack documentation, supporting the team's knowledge-sharing initiatives
  • Oversee BSRENS (renewals) and manage SaaS applications, ensuring compliance and optimal use of resources
  • Managed SentinelOne for threat detection and endpoint protection across Mac and Windows systems, ensuring timely upgrades
  • Monitored alerts, performed threat analysis, and maintained security compliance
  • Executed UEM/MDM solutions to ensure secure and compliant device management across endpoints, consistently applying patches and updates while providing assistance to enhance system performance
  • Integrated applications in PingOne, enhancing single sign-on capabilities and improving user access management across applications

Associate System Engineer

Apps Associates
Hyderabad
01.2021 - 10.2022
  • Responsible for troubleshooting techniques in support of workstations, desktops, and laptop printers on a request basis, and creating or disabling accounts in Active Directory administration.
  • Create knowledge base (KB) articles for resolved tickets that lack documentation, supporting the team's knowledge-sharing initiatives.
  • Manage Standard Operating Procedures, and deploy the images to IT Systems.
  • Providing and bootstrapping EC2 instances while launching, and hardening EC2 instances with security patches after launching. Also, recover the EC2 instance key pair.
  • Configured and maintained Windows servers, Active Directory, DNS, DHCP, file shares, and group policy.
  • Coordinated with vendors regarding purchase orders and service contracts.
  • Diagnosed hardware and software faults on corporate networks and provided solutions accordingly.

Design Engineer

Cyient
Hyderabad
05.2019 - 01.2021
  • Installation and support of operating systems such as Windows OS, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Terminal, and Windows Server.
  • IP addressing and Wireless Configuration.
  • Working experience with MS Outlook and antivirus configuration.
  • Installation & troubleshooting of various end user computer applications.
  • Password reset and password unlock of end users and Monitoring of Servers.
  • Giving internet, common Drive folder Access to users and installation of printers on a print server.

Education

B. Tech - Mechanical Engineering

DRK Institute of Technology [JNTUH University]
Hyderabad
01-2018

Intermediate -

Narayana Junior College
Hyderabad
01-2013

Some College (No Degree) -

Bhashyam High School
Hyderabad
01-2011

Skills

    Technical Skills

    Network Security: Firewalls, DLP, VPNs, Avecto Defendpoint

    Cloud Platforms: AWS (IAM, EC2, ELB, cloudwatch, Azure Security, GCP Security

    Networking: TCP/IP, DNS, VPN, VLAN, SSL/TLS, PKI, OAuth, MFA

    Security Tools: SIEM (Sumo Logic, IBM QRadar), IDS/IPS (Snort, Suricata), Endpoint

    Protection (SentinelOne), Proofpoint, Pulse Secure, Kaspersky, Sophos, Malware bytes

    Vulnerability Assessment Tools: Wiz, Rapid7, Burp Suite, Snyk, Nessus, OpenVAS,

    Acunetix, Bugcrowd, Bug Bounty, Fugue, Bitsight

    Languages: Basic knowledge of Python, and Bash

    Security Awareness Tools: KnowBe4, Safebase

Key Highlights

  • Zluri SaaS management project, Integrated 40+ applications to improve visibility, compliance, and efficiency, optimizing license management and reducing costs across the organization.
  • EBS Volumes Modernization Project, Successfully planned and executed the modernization of EBS volumes.
  • Conversion of Legacy Instances to Free Tier, Led the conversion of legacy instances to the Free Tier, achieving significant cost optimization.

Professional Development

  • Actively participated in workshops and training programs to enhance skills in IT support and security operations.
  • Mentored junior team members, focusing on developing their technical skills and improving team performance.

Accomplishments

Cyient: Awarded the Best Employee of the Team accolade in January 2020.
Apps Associates: Honored with the Quarterly Award for the fourth quarter of 2021.

Timeline

IT Support Engineer

Appfire Technologies
10.2022 - Current

Associate System Engineer

Apps Associates
01.2021 - 10.2022

Design Engineer

Cyient
05.2019 - 01.2021

B. Tech - Mechanical Engineering

DRK Institute of Technology [JNTUH University]

Intermediate -

Narayana Junior College

Some College (No Degree) -

Bhashyam High School
VAMSHI PITTALA