VAMSHI PITTALA
Hyderabad
Summary
To work as a System Administrator in a challenging & creative environment in the IT industry and effectively contribute towards the goals of the organization.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Appfire Technologies
Hyderabad
10.2022 - Current
- Working in mergers & acquisitions, developing and maintaining relationships with the companies from the initial merger or acquisition stage to the closing stage
- Monitor alerts on Site24x7 and check server status to proactively address potential issues before they impact users
- Maintain domain registrations, SSL certificates, and product licensing, ensuring timely renewals
- Primarily responsible for escalated tickets, particularly those originating from higher management, ensuring swift resolution and effective communication
- Handling various types of tickets, including AWS tasks such as creating IAM roles and groups, modifying permissions, and performing cost optimization
- Collaborate with Atlassian partners for support, leveraging their expertise to enhance operations
- Create knowledge base (KB) articles for resolved tickets that lack documentation, supporting the team's knowledge-sharing initiatives
- Oversee BSRENS (renewals) and manage SaaS applications, ensuring compliance and optimal use of resources
- Managed SentinelOne for threat detection and endpoint protection across Mac and Windows systems, ensuring timely upgrades
- Monitored alerts, performed threat analysis, and maintained security compliance
- Executed UEM/MDM solutions to ensure secure and compliant device management across endpoints, consistently applying patches and updates while providing assistance to enhance system performance
- Integrated applications in PingOne, enhancing single sign-on capabilities and improving user access management across applications
Associate System Engineer
Apps Associates
Hyderabad
01.2021 - 10.2022
- Responsible for troubleshooting techniques in support of workstations, desktops, and laptop printers on a request basis, and creating or disabling accounts in Active Directory administration.
- Create knowledge base (KB) articles for resolved tickets that lack documentation, supporting the team's knowledge-sharing initiatives.
- Manage Standard Operating Procedures, and deploy the images to IT Systems.
- Providing and bootstrapping EC2 instances while launching, and hardening EC2 instances with security patches after launching. Also, recover the EC2 instance key pair.
- Configured and maintained Windows servers, Active Directory, DNS, DHCP, file shares, and group policy.
- Coordinated with vendors regarding purchase orders and service contracts.
- Diagnosed hardware and software faults on corporate networks and provided solutions accordingly.
Design Engineer
Cyient
Hyderabad
05.2019 - 01.2021
- Installation and support of operating systems such as Windows OS, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Terminal, and Windows Server.
- IP addressing and Wireless Configuration.
- Working experience with MS Outlook and antivirus configuration.
- Installation & troubleshooting of various end user computer applications.
- Password reset and password unlock of end users and Monitoring of Servers.
- Giving internet, common Drive folder Access to users and installation of printers on a print server.
Education
B. Tech - Mechanical Engineering
DRK Institute of Technology [JNTUH University]
Hyderabad01-2018
Intermediate -
Narayana Junior College
Hyderabad01-2013
Some College (No Degree) -
Bhashyam High School
Hyderabad01-2011
Skills
Technical Skills
Network Security: Firewalls, DLP, VPNs, Avecto Defendpoint
Cloud Platforms: AWS (IAM, EC2, ELB, cloudwatch, Azure Security, GCP Security
Networking: TCP/IP, DNS, VPN, VLAN, SSL/TLS, PKI, OAuth, MFA
Security Tools: SIEM (Sumo Logic, IBM QRadar), IDS/IPS (Snort, Suricata), Endpoint
Protection (SentinelOne), Proofpoint, Pulse Secure, Kaspersky, Sophos, Malware bytes
Vulnerability Assessment Tools: Wiz, Rapid7, Burp Suite, Snyk, Nessus, OpenVAS,
Acunetix, Bugcrowd, Bug Bounty, Fugue, Bitsight
Languages: Basic knowledge of Python, and Bash
Security Awareness Tools: KnowBe4, Safebase
Key Highlights
- Zluri SaaS management project, Integrated 40+ applications to improve visibility, compliance, and efficiency, optimizing license management and reducing costs across the organization.
- EBS Volumes Modernization Project, Successfully planned and executed the modernization of EBS volumes.
- Conversion of Legacy Instances to Free Tier, Led the conversion of legacy instances to the Free Tier, achieving significant cost optimization.
Professional Development
- Actively participated in workshops and training programs to enhance skills in IT support and security operations.
- Mentored junior team members, focusing on developing their technical skills and improving team performance.
Accomplishments
Cyient: Awarded the Best Employee of the Team accolade in January 2020.
Apps Associates: Honored with the Quarterly Award for the fourth quarter of 2021.
Timeline
IT Support Engineer
Appfire Technologies
10.2022 - Current
Associate System Engineer
Apps Associates
01.2021 - 10.2022
Design Engineer
Cyient
05.2019 - 01.2021
B. Tech - Mechanical Engineering
DRK Institute of Technology [JNTUH University]
Intermediate -
Narayana Junior College
Some College (No Degree) -
Bhashyam High School
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