Vamshi Krishna Beerla

●Having Experience in Providing L1 support for 32 Sites in US, UK,Europe and Asia
● Dealing with on-boarding and off-boarding of users and providing access to the end users in Active-Directory.
● Good amount of experience in Exchange Admin Center and Exchange server 2019.
● Dealing With Basic L1 Tasks Like Access requests, password resets, creating Security Groups, Creating and adding roles in oracle EBS, creating and provide access to share point sites, Provide access to applications And License Assignment.
● Responsible for managing Support request that can come from VMs, email or Phone.
● Deploying Software Applications on end user machines by using Zoom and RDP tools.
● Trouble shooting Basic Hardware issues.
● Trouble shooting Issues of software applications on user machines.
● Help in resolving Software and answering technical questions of users efficiently.
●Zoom Rooms and Printers Support including basic Break/fix of hardware, software and networkissues. ● deployment of OS in laptops and desktops through network and cd/pendrives.
● Maintaining Inventory of Hardware like Laptops, Desktops, printers and mobile devices Etc.
● Experience in Handling OTRS ticketingTool.
● knowlege tranfer and training for new hires.
● works with L3 teams resolving critical server issues and network connectivity issues