Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

VAMSHIKRISHNA CHOUTY

Hyderabad

Summary

IT - System administration with 8 years of expertise and Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT SUPPORT SPECIALIST

Align technology
07.2023 - Current
  • Azure administration and update assets Intune portal and sharing points creating, Maintaining office exchange and poly devices installation for teams meetings
  • Used ticketing systems to manage and process support actions and requests.
  • Monitor IT ticketing system (ServiceNow) - internal tickets solving by remote application (internal remote application)
  • Install, configure, and support workstation software, hardware, printers, and phones.
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly.
  • Implement applications and software upgrades and troubleshoot any performance issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Train employees in using software and hardware and provide technical support when needed.
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Managed high levels of call flow and responded to technical support needs.
  • Enable faster and smarter business processes and employee productivity
  • Research and evaluate emerging technologies, hardware, and software
  • Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

ASSOCIATE IT ADMIN

Simply fresh Pvt.Ltd
06.2022 - 07.2023
  • Maintaining Active directory for new employee's domain ID's creation and Host names creations, assigning policies
  • File sharing access and NAS backup's creating and monitoring, Biometric devices installations and VPN's Creations
  • Assigning New outlook mail IDs for new employees and office 365 administration for tracking missing mails, shared mails creating and Outlook mails routing and
  • Firewalls monitoring and Network access points switches and routers based on requirements.
  • Repair any hardware issues of IT assets follow with respective Vendors for until clear issues and Manage vendor relationships.
  • Routers and switches based on requirement and designing network infrastructure, networking trouble shooting and printer issues and CCTV installation, Provide support to employees when necessary.
  • Track stocks of office supplies and place orders when necessary. Planning and budgeting expenditures of IT assets, Ensure security of employees and company assets.
  • Taking Servers Backup without fail and assigning share folders to Employees requirement and requirement software's installation and basic IT admin work.
  • Organizing, maintaining, and keeping track of the company's assets. OS trouble shoot issues, Mail Issues and technical supports to Organizing Employees
  • Manage and maintain IT infrastructure.

IT - TEAM LEADER (NETWORK & DESKTOP ENGINEER)

Eureka Outsourcing Solutions
02.2021 - 05.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Installing, configuring and supporting network equipment including routers, servers, switches, WAN accelerators, DNS and DHCP
  • Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues.
  • New Pc's adding domains and maintain Active directory and solving technical issues by Remote access and MS office related issues rectifying
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

NETWORK SUPPORT ENGINEER

Beaver gulf contracting LLC
04.2018 - 07.2020
  • Supported company network system TCP/IP LAN/WAN, wireless and network printer setups.
  • Reduced downtime for clients by providing efficient technical support and timely issue resolution.
  • Analyzed, configuration, maintenance, installed, and provided upgrades of all company software.
  • Install, updated, and maintained Pc software applications.
  • Troubleshooting instances of software or hardware failures and researching solutions.
  • Designing, installation and commissioning of complete Access control systems, Biometric Devices & time attendance system.
  • Provide communication between users and electronic peripherals.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
  • Supported users in setup and configuration of wireless bridge networks.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.

TECHNICAL SUPPORT ENGINEER & DOCUMENT CONTROLLER

Beaver gulf contracting LLC
03.2016 - 03.2018
  • Analyzed Software issues to identify troubleshooting methods needed for quick remediation.
  • Printers and scanners installation on Networking modes as per client requirement
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Trouble shooting on software's like MS-office, anti-virus software's
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Provided support for document controls and worked with contract documents.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Handling informative system of matrix for distribution of project correspondence, Inspection Requests, Shop Drawings, Material Submittals, other related construction submittals, Engineer's and Client comments/approvals.
  • Maintaining standard system of project filing (both manual & computerized), enabling easy reference of all project letters / documents instantly.

Computer Technician

Govt of Telangana
06.2013 - 03.2016
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.

Education

Bachelor of Technology - Computer Science Engineering

Jawaharlal Nehru Technological University
10.2012

Intermediate - Mathematics, Physics and Chemistry

Kakatiya Junior College
Nizamabad, TG
06.2008

Matriculation -

APRS School
Nizamabad, TG
06.2006

Skills

  • Active directory maintenance
  • Ticket support system management
  • Technical troubleshooting & Remote support
  • Service support
  • Azure Administration and Intune admin center
  • Network Configuration & Maintenance
  • Server's OS's installations and maintenance
  • Firewalls monitoring
  • Network configuration
  • System administration
  • Office 365 administration
  • Centos and windows OS's installation

Certification

CCNA - Cisco Certified Network Associate (Routing and switching)

Languages

Telugu
English
Hindi
Tamil

Hobbies and Interests

  • Playing Cricket
  • Cooking
  • Listening Old songs
  • Bike riding

Timeline

IT SUPPORT SPECIALIST

Align technology
07.2023 - Current

ASSOCIATE IT ADMIN

Simply fresh Pvt.Ltd
06.2022 - 07.2023

IT - TEAM LEADER (NETWORK & DESKTOP ENGINEER)

Eureka Outsourcing Solutions
02.2021 - 05.2022

NETWORK SUPPORT ENGINEER

Beaver gulf contracting LLC
04.2018 - 07.2020

TECHNICAL SUPPORT ENGINEER & DOCUMENT CONTROLLER

Beaver gulf contracting LLC
03.2016 - 03.2018

Computer Technician

Govt of Telangana
06.2013 - 03.2016

Intermediate - Mathematics, Physics and Chemistry

Kakatiya Junior College

Matriculation -

APRS School

Bachelor of Technology - Computer Science Engineering

Jawaharlal Nehru Technological University

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