VAMSHIKRISHNA REBBA
Hyderabad
Summary
Dedicated Customer Relations and Sales Professional with expertise in driving sales and managing customer interactions. Delivered results through effective communication, innovative problem-solving, and adaptability in dynamic environments. Recognized for strong organizational skills and integrity in team collaboration and customer service.
Overview
6
6
years of professional experience
Work History
Associate
Capita
Pune
04.2023 - 11.2023
- Working as an associate with Capita Pune for the last 6 months on O2 client – UK Based
- Capita is a leading provider of business process outsourcing services.
Customer Relations Advisor
Tech Mahindra
Pune
04.2021 - 04.2023
- Worked as Customer Relations Advisor with Tech Mahindra for 2 years on 3 Mobile's client – UK
- Handled both voice and chat processes.
- Tech Mahindra is a multinational technology company.
Senior Member Technical Staff (SME)
Tata Consultancy Services
Hyderabad & Pune
04.2019 - 04.2021
- Served as SME (internal) and Information Process Enabler at Tata Consultancy Services for 2 years.
- Worked on Bajaj client projects.
- TCS is a global leader in IT services and consulting.
Associate
TATA Business Support Services
Hyderabad & Pune
09.2017 - 12.2019
- Served as associate at TATA Business Support Services for 29 months.
- Delivered customer support and assistance to resolve inquiries and enhance satisfaction.
- Ensured effective customer service at TATA BSS to enhance client satisfaction.
Education
Intermediate - M.P.C
Sri Chaitanya Junior College
S.S.C -
Vijay High School
Skills
- Sales Experience
- Customer support
- Mortgage loans
- Financial Analysis
- Team Leadership
Accomplishments
- Customer Retention Boost, Increased customer retention by 20% within one year through personalized service strategies.
- Sales Increase Achieved, Achieved a 15% sales increase over 6 months by improving team collaboration.
- Efficient Call Handling, Reduced call handling time by 30% while maintaining 95% customer satisfaction rate.
- Training Efficiency Enhanced, Trained 50 new hires, improving onboarding process efficiency by 40% in one year.
Languages
- English, Native
- Hindi, Native
- English
- Hindi
- Telugu
Timeline
Associate
Capita
04.2023 - 11.2023
Customer Relations Advisor
Tech Mahindra
04.2021 - 04.2023
Senior Member Technical Staff (SME)
Tata Consultancy Services
04.2019 - 04.2021
Associate
TATA Business Support Services
09.2017 - 12.2019
Intermediate - M.P.C
Sri Chaitanya Junior College
S.S.C -
Vijay High School