Experienced professional with over 8 years of demonstrated success in the e-commerce industry, adept at leading product development and managing online marketplaces. Skilled in overseeing platforms like Amazon, eBay, Etsy, and OnBuy, while also excelling in Shopify and WooCommerce application development. Recognized for crafting engaging A+ content and implementing effective SEO and digital marketing strategies.
Overview
8
8
years of professional experience
Work History
Product Owner
KartzHub Innovations Pvt Ltd (SellersHub.io)
08.2020 - Current
Lead the development and optimization of the multi-channel selling platform, focusing on enhancing efficiency, scalability, and user experience.
Define product vision and strategy based on deep understanding of customer needs, market trends, and competitive landscape.
Collaborate with stakeholders to gather requirements, prioritize features, and create a roadmap for product development aligned with business goals.
Translate product requirements into user stories, acceptance criteria, and technical specifications, working closely with development teams.
Facilitate agile development processes, including sprint planning, backlog grooming, and sprint reviews, to ensure timely delivery of high-quality features.
Monitor progress, track key performance indicators (KPIs), and iterate on product features based on feedback and performance metrics.
Champion a culture of quality and customer-centricity, ensuring products meet high standards of usability, reliability, and performance.
Create documentation, user guides, and training materials to support internal teams, customers, and partners in effectively using and understanding the platform.
Provide training and support to customer-facing teams to enable them to effectively communicate product capabilities and benefits to customers.
E-Commerce Account Manager
KartzHub Innovations Pvt Ltd (SellersHub.io)
08.2018 - 07.2020
Serve as the primary point of contact for key e-commerce accounts, developing and maintaining strong relationships with clients.
Understand clients' business objectives, challenges, and requirements to effectively support their needs and drive mutual success.
Conduct regular check-ins, meetings, and reviews with clients to gather feedback, address concerns, and identify opportunities for growth.
Manage and optimize product listings on Amazon, eBay, Etsy, and OnBuy to drive sales and increase visibility.
Develop and implement strategies to improve product ranking, conversion rates, and overall performance on various online marketplaces.
Create compelling A+ content, including product descriptions, images, and videos, to highlight product features and benefits.
Conduct market research and competitor analysis to identify trends, opportunities, and potential areas for growth.
Spearhead the development and customization of Shopify and WooCommerce applications to meet specific business needs and enhance user experience.
Managed end-to-end eCommerce operations, including inventory management, order fulfillment, and customer service.
ECommerce Specialist
Synverse Technologoies
11.2015 - 08.2018
Managed end-to-end eCommerce operations, including inventory management, order fulfillment, and customer service.
Oversee the day-to-day operations of the company's online store(s) and third-party marketplaces.
Ensure accurate product listings, including descriptions, images, pricing, and inventory levels.
Optimize product content and listings on platforms such as Shopify, WooCommerce, Amazon, eBay, etc., to maximize visibility and sales potential
Focus on providing a seamless and user-friendly shopping experience for customers across all online channels.
Optimize website navigation, layout, and checkout process to enhance usability and improve conversion rates.
Respond promptly to customer inquiries and resolve issues to maintain high levels of customer satisfaction and retention.
Collaborate closely with internal teams such as marketing, sales, product management, and IT to align eCommerce strategies with overall business objectives.
Coordinate product launches, promotions, and special events across online channels in collaboration with relevant stakeholders.