Vamshi Krishna Venigalla
Hderabad
Summary
Dedicated and results-driven professional with 10 years of experience in operations. Proven track record of driving project transitions through team leadership and problem-solving with a commitment to continuous learning and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Employer Installation Specialist
Optum Global Solutions Pvt. Ltd
06.2016 - Current
- Currently working as an 'Associate Employer Installation Specialist' at grade-24 in COBRA process
- Handling additional responsibilities like pulling reports and assigning inventory to the team on daily basis and following up with the team to complete and maintain 100% TAT
- Expert in policy renewals, installations and creating new policies in PRIME application
- Provides process training for the newly hired associates and also upskill the existing team by training them on different work types and sharing process knowledge in regards to maintain 100% quality and productivity
- OJT for newly joined batches and supporting team in learning the process
- Performing internal audits on daily basis to ensure 100% quality is maintained by the team
- Working on client implementations (Adding the Client info in our System Applications)
- Enrolling the Customers into UHC plans for Medicare benefits as per the Federal Govt of US
- Flexible in switching from one work-type to another work-type
- Verifying, validating, and enrolling the reports as per Client request
- Creating the new policies for the customers & enrolling them at same time to avail the services instantly.
- Key team player in projects having transitions
MIS Executive
ICICI Lombard
12.2014 - 06.2016
- Handling all claim reports and complete MIS related work
- Coordinating and understanding client requirements and generating reports
- Coordinating with stack holders and resolving issues through emails and calls
- Coordinating with United Health Group (UHG) and Assistance providers (ASP's) on weekly basis and giving quality feedback
- Publishing dashboard on daily, weekly and monthly basis.
Customer Care Executive
TATA BUSSINESS SUPPORT SERVICE
10.2013 - 12.2014
- Providing reports to Clients, handling cancellation department, solving issues faced by customers and dealers over calls and through mails
- Assessment of call quality and mail quality for inbound and outbound
- Publishing dashboard on weekly basis
- Giving quality feedback for team members as per company norms.
Education
B. Tech - CSE
Maheshwara Institute of Technology (JNTUH)
01.2013
Accomplishments
- Super Hero Award winner for the year 2019
- 15+ "Rewards and Recognition" awards
Certification
- AHM 250 Certified
Software Exposure
HTML, SQL, My SQL, Oracle 10G,11G, Excel, Power Point, Outlook, Insurance
Timeline
Associate Employer Installation Specialist
Optum Global Solutions Pvt. Ltd
06.2016 - Current
MIS Executive
ICICI Lombard
12.2014 - 06.2016
Customer Care Executive
TATA BUSSINESS SUPPORT SERVICE
10.2013 - 12.2014
B. Tech - CSE
Maheshwara Institute of Technology (JNTUH)
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