Vamshi vardhan Goud Chakana
Marketing and Sales
Hyderabad
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 4-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
4
4
years of professional experience
Work History
Account Excultive
Schindler India Pvt Ltd
07.2022 - 06.2023
- Developed new business opportunities, achieved 1.2x growth in sales revenue and increased our customer base by 32%
- Established productive and professional relationships with key personnel in target customer accounts through personal and telephone contact
- Responsible for deepening customer relationships to increase customer relationship value.
- Responsible for driving quality engagements over call with customers by following industry best practices.
- Responsible for cross-sell and Up-sell.
- Built and maintained rapport with stakeholders and drove customer service excellence through timely communications and feedback.
Senior Sales Manager
ICICI Lombard GIC Ltd
06.2019 - 07.2022
- Virtual Customer Engagement: The will leverage digital platforms and tools to engage with customers virtually, ensuring a seamless and personalized banking experience. By utilizing video calls, chatbots, and other virtual communication channels, they will foster stronger relationships with clients, addressing their needs and concerns in real-time.
- Mobile Banking Adoption and Usage: The promote and increase the adoption of mobile banking among customers. They will educate clients on the features and benefits of mobile banking applications, driving usage through personalized demonstrations and tutorials. By making banking services accessible and convenient via mobile devices, the aims to enhance customer satisfaction and loyalty.
- Cross-Selling Products: The actively identify opportunities to cross-sell banking products and services to existing customers. By understanding their financial needs and preferences, the VRM will recommend relevant products, such as savings accounts, investment products, loans, and insurance offerings. This strategic approach not only maximizes revenue opportunities for the bank but also deepens customer relationships.
- Relationship Banking Program: The focus on upgrading customers to the bank's relationship banking program, which offers premium services and benefits. They will explain the advantages of enrolling in the program, such as dedicated relationship managers, preferential rates, and exclusive rewards. Through targeted communication and personalized recommendations and will facilitate the onboarding process for eligible customers, ensuring a smooth transition to the relationship banking tier.
- Customer Satisfaction and Retention: The committed to delivering superior customer satisfaction and increasing retention rates. They will proactively address customer inquiries and concerns, resolve issues promptly, and seek feedback to continuously improve service quality. By building trust and rapport with clients, the VRM aims to foster long-term loyalty and advocacy for the bank's brand.
- Knowledge and Expertise: The comprehensive knowledge of the bank's products, services, and systems, as well as the key goals of relationship managers. They will stay updated on industry trends, regulatory requirements, and best practices to provide informed recommendations and support to customers. Additionally, the VRM will be proficient in the onboarding process for new products and services, facilitating seamless transitions for customers.
Intern
Shivashakti Bio Technologies Ltd
04.2018 - 06.2018
- Led the development and delivery of an onboarding training module for new hires by creating an outline and providing instructions on the use of specific software
- Established onboarding processes for new hires within the company and kept track of progress; achieved 85% satisfaction rate for onboarding process within first 6 months
- Developed and implemented a comprehensive onboarding program which included access to resources, instructional videos, and one-on-one sessions that resulted in improved quality and efficiency of onboarding process by 20%.
Education
PGDM-Marketing -
Vignana Jyothi Institute Of Management
Hyderabad, IndiaElectronics and Communication Engineering - undefined
Scient Institute of Technology
Hyderabad, IndiaMPC -
Ajay Junior College
Hyderabad, India06.2011
SSC - undefined
BHASHYAM PUBLIC SCHOOL
Hyderabad, IndiaSkills
Sound knowledge on banking transactions,Investment banking,Monitoring transaction, Indemnity transaction ,RTGS,NEFT transactions
Websites
Projects
ITC YUVA Challenge, ITC, 03/01/19, 04/30/19, Administered the ITC YUVA Challenge, a national-level competition for young students, from pre-registration to evaluation of the participating teams., We have got 1st price in ITC YUVA Challenge
Timeline
Account Excultive
Schindler India Pvt Ltd
07.2022 - 06.2023
Senior Sales Manager
ICICI Lombard GIC Ltd
06.2019 - 07.2022
Intern
Shivashakti Bio Technologies Ltd
04.2018 - 06.2018
PGDM-Marketing -
Vignana Jyothi Institute Of Management
Electronics and Communication Engineering - undefined
Scient Institute of Technology
MPC -
Ajay Junior College
SSC - undefined
BHASHYAM PUBLIC SCHOOL