Experienced Software Professional with over 18 years in Agile Software Development and Program Management, excelling in application design and delivery across diverse domains including Logistics and Financial Services. Demonstrated success in migrating projects from Waterfall to Agile Scrum methodologies, enhancing operational efficiency and stakeholder visibility through comprehensive metrics reporting. Possesses strong analytical and technical expertise in technologies such as Asp.Net MVC, C#, and SQL Server, complemented by a commitment to continuous improvement in IT service management practices. Recognized for strategic leadership in driving organizational transformation and delivering exceptional service while adhering to quality standards.
UBER, Scrum Master, 01/01/22 to Present, 40, Responsible for complete delivery of the software systems on the lines of Agile Scrum, Agile Release Train., PI Planning, Scrum ceremonies, Sprint Team(s) backlog review, User Story(s) forecast / commitment for Sprint by each team, Sprint planning, Effective capacity utilization of each Sprint team, Sprint on Sprint increase in Velocity, Sprint Assessment., Liaise with Technical and Product Leadership to facilitate quick decision-making on critical issues affecting the team, provide timely status information on the team’s commitments, progress and impediments, providing sprint metrics data., Plan, setup and conduct Agile ceremonies like Daily stand-up, Scrum of Scrums, Backlog Grooming, Sprint planning, Sprint Retrospective and Show and Tell to continuously guide, coach and empower the team with Agile best practices to improve the agile maturity and improve sprint velocity., Collaborate with the Product Owners to improve the quality of the user stories by user story review and splitting, create a well-groomed and prioritized backlog maintained at almost 70% readiness for the next two sprints, tracking open items to remove impediments for work in progress for the team., Team development by being the cheerleader for the team by celebrating and acknowledging team wins, encourage and support self-development through trainings, plan and prioritize to reduce distraction for the team working as the servant-leader, creating a safe space for voicing issues and facilitating conflict resolutions and increasing transparency. FEDEX, Pittsburgh, PA, Scrum Master, 12/01/18 to 12/31/21, 30, Managed multiple portfolios in FedEx (Ground, Supply Chain) on delivery aspects., Responsible for complete delivery of the software systems on the lines of Agile Scrum, Agile Release Train., PI Planning, Scrum ceremonies, Sprint Team(s) backlog review, User Story(s) forecast / commitment for Sprint by each team, Sprint planning, Effective capacity utilization of each Sprint team, Sprint on Sprint increase in Velocity, Sprint Assessment., Liaise with Technical and Product Leadership to facilitate quick decision-making on critical issues affecting the team, provide timely status information on the team’s commitments, progress and impediments, providing sprint metrics data., Organizing and Facilitating release planning, spring planning, daily stand up, sprint review and lessons learnt meetings., Understand requirements along with account manager and business analysts., Grooming the team on agile practices and ensure that they follow the defined rules. GOODWILL Donations & Admin System, Miami, FL, 04/01/17 to 09/30/18, 12, Project Manager, Lead team in developing and managing HR and Admin FL operations. Automated and streamlined entire process of pickup/delivery/stock management/tracking of donations with various stakeholders. Pelham Logistics, Miami, FL, 04/01/17 to 09/30/18, 12, Project Manager, Developed and supported various Modules (Warehouse management, HR/Admin operations, Quotation, Tracking & Delivery, Air/Road services, Rating, Immigrations, Claims). Dans Deliveries, Miami, FL, 04/01/17 to 09/30/18, 10, Scrum Master, Dans Deliveries wanted a mobile application for both Android and iPhone users in order to expand their reach to users in the Apple and Android app store. It provides complete end to end features of food ordering/tracking/delivery for various users (Customer, Driver, Affiliate, Admin). WCMS, Thomson Reuters, Minnesota, MN, 03/01/16 to 04/30/17, 15, Scrum Master, WCMS is a Web Content Management System tool that is used by lawyers and Editors to post content on editorial web sites. Auditors, Supervisors and Administrator are the primary user roles in this tool. This tool helps users to build their articles that can be posted on lawyers’ web sites. Data will be transmitted from local server to central server using WCF services. Data can be published in 2 different versions (Active, Draft). Data clean-up will be done for both version of articles based on certain rules driven by users. Alert mechanism is in place to handle multiple changes to same document by different users. TD Brand Central, TD Bank, Miami, FL, 02/01/15 to 03/31/16, 10, .NET Technical Manager, TD BC is a Brand Management and Content Management System tool that is used for creating, publishing and ordering brands approved by BAM (Brand Approval Manager). Content/Super/User Administrators are the primary user roles in this tool. This tool helps users to build their Brands and publish across TD portal. Data is stored on cloud which is third party cloud instance on amazon. Email notifications are triggered based on different work flows defined in the system. Analytics are maintained for some of the major screens to generate reports. Marketing Express is one of the major module which allows administrators to build, customize variety of marketing materials such as invitations, brochures, posters, advertisements, factsheets and more. Workflows within the system can be configured and maintained by admin users. Email notifications and alerts are designed based on user credentials. Kit management provides ease for few admin users to quickly upload batches of information to create templates and assets. ProAg Quoter, ProAg Insurance, Minnesota, MN, 06/01/10 to 01/31/15, 20, Lead .NET Developer, Quoter application is an online tool which has capability of generating quotes for various crops across different counties in US. RMA data is integrated into Quoter application which keeps system up to date with Actuarial data that is released by USDA. Ability to generate batch quotes and reports are the key features for this application. Various user roles like Underwriter, Agent can be configured by Admin based on user’s profile. System functionality varies based on the role each user is configured. Quoter application synchronously pulls policy information from AgWorks into Quoter. ACE Policy Processing, ACE Insurance, Philadelphia, PA, 09/01/07 to 05/31/10, 20, Lead .NET Developer, Ace Business Solutions is a division of Ace INA that is dedicated to deliver underwriting solutions to various business units within the organization. Ace Business Solutions designed and automated Policy Life cycle applications to cater business needs for underwriters and its business partners. Systems designed and implemented to support multiple lines of business (Umbrella, Motor Truck Cargo, Fidelity, Excess Liability, Miscellaneous Professional Liability, Employee Liability and Premium Audit Tracking) for casualty and property divisions of Ace by adopting industry standards and technologies. Secure GRP, Paycheck Advance, Lincoln, NE, 03/01/06 to 08/31/07, Senior .NET Developer, Secure GRP is a truly unique solution, offering CSR’s, Bookkeepers and admin to maintain and keep track of customer loans and their scheduled payments. This tool keeps track of all the paycheck advance centres details and case details of customers based on the state laws. Screens and functionality vary based on the state and center the admin has selected. It has two logins one for admin and one for CSR’s and Bookkeepers for maintaining the customer payments and case details. Admin login has Collections module, which is key module for this project. Collections module can change customer case details to Calllist, Bankruptcy, Payoff, Collection Agency and Scheduled payment. The tool will generate different letters at each stage.