Summary
Overview
Work History
Education
Skills
Certification
Websites
Amazon Knowledge Base Articles
Timeline
Generic
Vamsi Pulikonda

Vamsi Pulikonda

Mumbai

Summary

Cloud Support Engineer with 4.3+ years of experience in AWS Cloud services and infrastructure management. Recognized API Gateway Subject Matter Expert (SME), delivering expert guidance to customers and stakeholders.

Skilled in designing and implementing scalable, highly available, fault-tolerant, and reliable solutions using AWS services. Proven track record in conducting large-scale events, providing expert advice, and managing customer expectations effectively. Passionate about mentoring, delivering trainings, and contributing to internal product development. Analytical problem-solver with strong collaboration skills across teams and time zones.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer I

Amazon Web Services (AWS)
07.2023 - Current
  • Act as API Gateway SME, providing guidance on AWS services to customers and internal teams
  • Designed best practices for serverless applications to enhance architecture scalability and reliability
  • Developed internal tools and applications to boost engineering productivity and automate workflows
  • Managed escalations from enterprise clients, delivering technical solutions and strategic insights
  • Conducted technical training sessions for engineers on serverless computing and troubleshooting
  • Led code reviews, documentation efforts, and CloudFormation template development
  • Participate as an independent interviewer to assess and select top talent for various technical roles

Cloud Support Associate

Amazon Web Services (AWS)
08.2022 - 06.2023
  • Technical member for building applications and services on the Amazon Web Services platform with expertise on AWS services likes Lambda, API Gateway, Cloud9, StepFunction, SupportAPI & Serverless Computing and AppTesting using AWS DeviceFarm.
  • Managing Network components like Subnets, ENIs, SG, Elastic IP and NACL, VPC endpoints. Building Private Cloud using VPC, VPN, Transit VPC etc. Hosting Public and Private domains using Route53 and routing policies.
  • Resolved complex customer issues through multiple channels (phone, chat, and email)
  • Maintained expertise in AWS Serverless solutions, staying current with evolving technologies
  • Collaborated with service and operations teams to handle escalations and improve response times

Programmer Analyst Trainee

Cognizant Technology Solutions
12.2020 - 08.2022
  • Monitored infrastructure and architectural frameworks for performance and security incidents
  • Managed and updated Linux & Windows servers to align with customer requirements
  • Created weekly and monthly reports on system performance and incidents
  • Assisted in quality process documentation for software projects

Education

B.E. - Computer Science and Engineering

Sathyabama Institute of Science and Technology
Chennai
05-2020

12th Grade -

Sri Chaitanya College
04-2016

10th Grade -

Bhashyam Blooms
04-2014

Skills

  • Cloud Technologies: AWS API Gateway, Lambda, CloudFormation, Step Functions, Serverless Computing
  • Infrastructure & Support: Troubleshooting, Performance Monitoring, Incident Management
  • Programming & Automation: Python, Shell Scripting
  • Customer & Stakeholder Engagement: Technical Consultation, Escalation Managemet

Certification

  • AWS Certified Solutions Architect – Associate
  • AWS Certified AI Practitioner (Early Adopter)
  • AWS Certified Cloud Practitioner

Amazon Knowledge Base Articles

  • https://serverlessland.com/patterns/apigw-s3-proxy
  • https://repost.aws/knowledge-center/api-gateway-s3-resources

Timeline

Cloud Support Engineer I

Amazon Web Services (AWS)
07.2023 - Current

Cloud Support Associate

Amazon Web Services (AWS)
08.2022 - 06.2023

Programmer Analyst Trainee

Cognizant Technology Solutions
12.2020 - 08.2022

B.E. - Computer Science and Engineering

Sathyabama Institute of Science and Technology

12th Grade -

Sri Chaitanya College

10th Grade -

Bhashyam Blooms

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Vamsi Pulikonda