Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kalava Vamsi Kishore

Hyderbad

Summary

Analytical Senior Technical support Engineer with 5.5+ year background fixing complex customer issues within given timeframe, Expert at giving clear, easy-to-follow instructions to non-technical audiences. Dedicated to providing expectational Technical service and established reputation as sharp technologist able to work well with people to find solutions. Looking for a role that provides opportunity for high levels of responsibility.

Overview

6
6
years of professional experience

Work History

IT Analyst

Tata Consultancy Services
01.2023 - Current
  • Worked for a Domain migration Project. Provided support on Active directory and INTUNE. Monitoring the devices in Intune and make them compliance as per client business requirements.
  • Connected with the client on regular basis and Maintained the user devices data to provide required information to make the device ready for migration.
  • Provided assistance to the client in configuring and re-registering the devices to get joined to on-premises Active Directory and registered with Azure Active Directory (Azure AD) using Intune Autopilot.
  • Provided IT related solutions to the client whenever required. Installed system updates to address vulnerabilities and reduce security issues.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.

Senior Technical Support Engineer

Genpact India Private Limited
06.2021 - Current
  • Provided technical support service and accurate resolution for the user technical issues. (hardware / software). Asset Management and handling records of Hardware installations and software updates.
  • Hands-on Experience on Active directory, MFA resetting, BSOD, Airwatch, OKTA , O365.
  • Assembling & Troubleshooting of PC's, Windows Update & antivirus, Installation & Troubleshooting of operating system's (Windows 7,8,10 Linux, IOS ), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.Documented all concerns and incidents and reported them to a senior supervisor.
  • Provided outstanding technical support to clients.
  • Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.
  • Created and submitted daily reports for evaluating customer wait time, issues resolved and customer reviews.
  • Kept accurate records of correspondence, complaints, computer malfunctions, storing safety on to help with future training and product developments.
  • Improved customer support by proactively responding to queries on virtual platforms, such as remote assist, zoom , phone and Other platforms within given timeframe.

Technical Support Engineer

Tech Mahindra limited
04.2018 - 06.2021
  • Provided Technical support service and accurate resolution for the customer technical issues and managing the orders raised for user issue.
  • Promoted to Senior Technical Support engineer and joined with new process with in the project and documented issues and resolutions for Knowledge base articles.
  • Email writing, order management, MS office tools. Managing the whole order data and reporting day by day using share point.
  • Very effective in providing customer service by providing resolution to their complicated queries and issues.
  • Responsible for meeting effective, timely, quality, and documented solutions to technical issues.
  • Implement and maintain positive and effective team communication methods.Play a role in developing and maintaining positive relationships with business unit partners and with technology teams.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

JNTUH
Hyderabad
06.2015

Skills

  • Computer Diagnostics
  • Resolving Problems and Incidents
  • Defect Analysis and Resolution
  • Microsoft Office Package
  • Computer Networking
  • Asset Management
  • Windows 7,8,10 Linux and IOS
  • Computer Hardware and Software/ LAN,WAN

Accomplishments

    Worked on special projects.
    Recognized as best Employee.
    Received awards.
    Been Appreciated by client.
    Contributed to good Technical support.

Timeline

IT Analyst

Tata Consultancy Services
01.2023 - Current

Senior Technical Support Engineer

Genpact India Private Limited
06.2021 - Current

Technical Support Engineer

Tech Mahindra limited
04.2018 - 06.2021

Bachelor of Technology - Electrical, Electronics And Communications Engineering

JNTUH

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Kalava Vamsi Kishore