Kalava Vamsi Kishore

Led enterprise endpoint and identity management using Microsoft Intune and Entra ID across Windows, macOS, iOS, Android, and Kiosk devices in a cloud-first environment.
Spearheaded tenant-to-tenant and cloud migration programs, including identity architecture design, device migration strategy, policy recreation, and phased rollout with minimal business disruption.
Drove end-to-end migration execution covering user identity mapping, device re-enrollment (Autopilot, Apple ADE, Android Enterprise), and secure application re-deployment across tenants.
Delivered dedicated hypercare support post-migration, ensuring smooth transition by resolving enrollment issues, compliance conflicts, Conditional Access failures, and authentication challenges.
Designed and enforced compliance policies, configuration profiles, and security baselines aligned with Zero Trust principles during and after migration.
Implemented Conditional Access policies integrated with device compliance and identity signals to enhance security posture in the new tenant environment.
Managed large-scale device provisioning and lifecycle management using Autopilot, Apple ADE, and Android Enterprise within migrated environments.
Automated migration validation, compliance remediation, and reporting using PowerShell, improving efficiency and reducing manual effort.
Configured RBAC, scope tags, and administrative boundaries to ensure secure, scalable, and delegated access control post-migration.
Provided L3 support during migration and hypercare phases, troubleshooting complex issues related to enrollment, policy conflicts, identity sync, and access management.
Monitored and validated device compliance, security posture, and identity health using Intune reporting and Entra ID logs throughout the migration lifecycle.
Collaborated with Security, Cloud, and Identity teams to align endpoint management with organizational security and cloud transformation strategies.

• Worked for a Domain migration Project. Provided support on Active directory and INTUNE. Monitoring the devices in Intune and make them compliance as per client business requirements.
• Connected with the client on regular basis and Maintained the user devices data to provide required information to make the device ready for migration.
• Provided assistance to the client in configuring and re-registering the devices to get joined to on-premises Active Directory and registered with Azure Active Directory (Azure AD) using Intune Autopilot.
• Provided IT related solutions to the client whenever required. Installed system updates to address vulnerabilities and reduce security issues.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
• Investigated system issues and implemented resolutions to reduce downtime.
• Monitored employee tasks to gauge business functions and inefficiencies.
• Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.

• Provided technical support service and accurate resolution for the user technical issues. (hardware / software). Asset Management and handling records of Hardware installations and software updates.
• Hands-on Experience on Active directory, MFA resetting, BSOD, Airwatch, OKTA , O365.
• Assembling & Troubleshooting of PC's, Windows Update & antivirus, Installation & Troubleshooting of operating system's (Windows 7,8,10 Linux, IOS ), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.Documented all concerns and incidents and reported them to a senior supervisor.
• Provided outstanding technical support to clients.
• Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.
• Created and submitted daily reports for evaluating customer wait time, issues resolved and customer reviews.
• Kept accurate records of correspondence, complaints, computer malfunctions, storing safety on to help with future training and product developments.
• Improved customer support by proactively responding to queries on virtual platforms, such as remote assist, zoom , phone and Other platforms within given timeframe.

• Provided Technical support service and accurate resolution for the customer technical issues and managing the orders raised for user issue.
• Promoted to Senior Technical Support engineer and joined with new process with in the project and documented issues and resolutions for Knowledge base articles.
• Email writing, order management, MS office tools. Managing the whole order data and reporting day by day using share point.
• Very effective in providing customer service by providing resolution to their complicated queries and issues.
• Responsible for meeting effective, timely, quality, and documented solutions to technical issues.
• Implement and maintain positive and effective team communication methods.Play a role in developing and maintaining positive relationships with business unit partners and with technology teams.