Vamsi Krishna Parasuramuni
Service Manager
Hyderabad
Summary
Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving. Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Regional Service Manager
Perkin Elmer India Pvt Ltd.,
Hyderabad
03.2019 - Current
- Supported cross-functional teams in successful execution of large-scale projects, ensuring seamless integration of regional service efforts.
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
- Promoted safety-first culture within region by enforcing compliance with health and safety regulations at all facilities under my oversight.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
- Oversaw inventory control measures within region, reducing excess stock while maintaining adequate supplies for efficient operations.
- Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within region.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across region.
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
- Directed and managed team of 10 service technicians in regional capacity
Associate Regional Manager
PerkinElmer, Inc.
03.2017 - 03.2019
- Handling team for service operational parameters for telengana region
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Regional field service specialist
PerkinElmer, Inc.
08.2012 - 03.2017
- Responsible for providing after - sales services to the customer including installation / commissioning, preventive maintenance, addressing escalation issues, on line support for field engineers for various analytical lab instruments such as, GC ,GCMS, HPLC, Elemental analyzer
- Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Delivered informative presentations on products/services offered by the organization during meetings with potential clients.
Senior Service Engineer
IMSS
05.2011 - 08.2012
- Worked in Jeddah KSA which is sister concern of Gulf Bio analytical
- Responsible for providing after sales services to the customer including installation / commissioning, preventive maintenance, of various analytical lab instruments such as, GC ,GCMS, HPLC, of Agilent Technologies
Senior service executive
PerkinElmer
12.2008 - 03.2011
- Worked in chennai as Senior service executive .Responsible for providing after - sales services to the customer including installation / commissioning, preventive maintenance, of various analytical lab instruments such as, GC ,GCMS, HPLC, IR of Perkin Elmer Instruments
- Resolving Customer issues and clarifying technical issue on instrument method parameters.
service engineer
Agilent Technologies
03.2007 - 12.2008
- Challenging as first opportunity on working on Chromatography products like HPLC and GC
- Responsible for HPLC and GC Installation, maintenance ,trouble shooting
- Resolving Customer issues.
Education
Associate of Science - Electronics And Communication Engineering
SV.Polytechnic College
Tirupathi 03.1999 - 09.2002
Skills
Mass Spectrometryundefined
Timeline
Regional Service Manager
Perkin Elmer India Pvt Ltd.,
03.2019 - Current
Associate Regional Manager
PerkinElmer, Inc.
03.2017 - 03.2019
Regional field service specialist
PerkinElmer, Inc.
08.2012 - 03.2017
Senior Service Engineer
IMSS
05.2011 - 08.2012
Senior service executive
PerkinElmer
12.2008 - 03.2011
service engineer
Agilent Technologies
03.2007 - 12.2008
Associate of Science - Electronics And Communication Engineering
SV.Polytechnic College
03.1999 - 09.2002
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