Vamsi Krishna Veeravalli
Goa
Summary
Dynamic hospitality and event management professional with seven years of experience in luxury hotels, tourism planning, and high-end client engagement. Proven track record of executing strategic events and delivering exceptional guest and client experiences. In real estate client servicing, I am adept at managing high-net-worth portfolios, optimizing rental revenue, and enhancing homeowner satisfaction through effective stakeholder coordination. Core competencies include leadership, communication, and project management, focused on fostering long-term relationships, and streamlining operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager Client Service/Relationship Manager
Lohono - Isprava
Goa
11.2023 - Current
- I manage a premier portfolio of high-net-worth clients across India, overseeing assets worth USD 30 million.
- I act as the primary liaison for HNI; I ensure seamless coordination of Vicinity management, guest services, villa operations, and property landscaping.
- Ensured consistent customer satisfaction by managing communication with key stakeholders. Managed multiple accounts simultaneously while meeting deadlines.
- Delivery of exceptional service and attention during in-person interactions and phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to service delivery.
- Collaborated with internal teams to create customized financial solutions for clients.
- Produced sales documents, finalized deals and filed records.
- I oversee financial accuracy, client interaction management, and cross-department collaboration to enhance homeowner satisfaction and operational efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed data analysis on customer feedback surveys in order to improve services delivered.
- Created reports on customer service activities for management review.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Tracked progress of projects related to service delivery and reported it back to the stakeholders.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Reviewed existing processes regularly to identify opportunities for improvement or cost savings initiatives.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
Client Service Consultant - Freelance
CAB experiences
Hyderabad
09.2023 - 10.2023
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Implemented promotional strategies to maximize conference and convention attendees.
- Created detailed reports on individual events detailing costs incurred, revenue generated and overall success rate.
- Assisted with marketing efforts by designing promotional materials such as flyers, banners and posters.
- Coordinated and allocated equipment, supplies and staff for events.
- Tracked inventory levels of essential supplies needed for successful execution of events.
- Designed and executed marketing and promotional campaigns to maximize event attendance and visibility.
- Negotiated rates with outside contractors when additional resources were required for larger scale projects.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Coordinated with vendors to provide necessary supplies and equipment for events.
- Investigated new vendors and suppliers as needed to ensure cost effective solutions are provided at each event.
- Led volunteer teams, providing direction and support to ensure efficient task execution and team morale.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
- Maintained accurate records of attendance figures, budget allocations and other relevant data related to each event.
Events Manager
The Westin Goa
Goa
11.2022 - 07.2023
- Experienced Event Manager specializing in planning and executing high-profile events within luxury hotels
- Skilled in client relations, contract management, and ensuring seamless coordination of event logistics, including F&B, AV, guest accommodations, and vendor partnerships
- Adept at handling VIP clientele, managing on-site operations, and collaborating with hotel departments to deliver exceptional guest experiences
- Proficient in revenue forecasting, occupancy projections, and strategic planning to maximize event success and hotel profitability
- Created program activities, agendas and budgets based on client requirements.
- Built robust vendor network to secure cost-effective, high-quality products.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Followed local regulations for events and obtained necessary permits.
- Established protocols for responding quickly and efficiently to customer inquiries or complaints before, during, and after an event.
- Led volunteer teams, providing direction and support to ensure efficient task execution and team morale.
- Developed and maintained relationships with key stakeholders, including sponsors, partners, and suppliers.
- Created post-event reports summarizing key metrics such as attendance numbers and ROI.
- Designed and executed marketing and promotional campaigns to maximize event attendance and visibility.
- Implemented promotional strategies to maximize conference and convention attendees.
- Coordinated with cross-functional teams to align event objectives with corporate branding and marketing strategies.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Spearheaded planning, organization, and execution of corporate events, ensuring seamless operations from start to finish.
- Coordinated and allocated equipment, supplies and staff for events.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Organized and facilitated vendor meetings to ensure successful execution of all events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Coached and counseled employees to reflect company service standards and procedures.
- Managed event staff onsite during each event to ensure smooth operations.
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Crafted and disseminated event briefing materials for presenters, staff, and volunteers.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Arranged security, printing and supply vendors to meet unique requirements of each event.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Sourced venues that met the needs of individual events while staying within budget constraints.
- Maintained accurate records of all suppliers used for events.
- Negotiated contracts with vendors to secure best pricing and services.
- Ensured compliance with safety regulations at all times during events.
- Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Reserved space, equipment and personnel needed to facilitate events.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Organized venues, budgets, guest lists, catering and event timelines.
- Oversaw logistics including venue selection, catering, transportation, and accommodation arrangements.
Client Experience & Project Management Office Analyst
Deloitte
Hyderabad
02.2023 - 11.2023
- Ensured smooth execution of hybrid events through meticulous planning.
- Developed and managed the virtual scrum model for conferences, overseeing both virtual and on-site logistics.
- Managed both live and virtual events, adhering to Scrum principles.
- Oversee itinerary and travel arrangements for CoE leadership across numerous locations.
- Responsible for coordinating conference location setup and management virtually.
- Organized travel plans and schedules for leadership teams traveling domestically.
Events and Marketing Executive Manager
Harsha Event Management company
Nellore
07.2020 - 01.2022
- As part of my duties in this role, I worked as the point of contact (POC) for the planning and execution of the event, leading it from pre- to post-event
- I managed a 20 members event team, a team of vendors, and coordinated many projects at once
- Additionally, I have introduced the new hires to the project and trained and created the trainings and development plans for them
- In order to highlight the events that were successfully performed, I have also served as the company's marketing ambassador
- It is my responsibility to create the profit and loss statement for the delivered events and to increase income by upselling more AV sets and decor from a third-party vendor
- Devised an advertising strategy to showcase the events that were performed successfully to generate leads/business for both corporate and social events
Food & Beverage Events Associate & Executive roles
Marriott International
Bengaluru
07.2018 - 06.2020
- Served as the primary point of contact between the hotel and clients, managing end-to-end event planning and execution
- Led space management, team coordination, and logistics to ensure seamless event delivery
- Drove sales by negotiating and selling event spaces within the hotel
- Additionally, oversaw team scheduling and training for a four-member team to maintain high service standards and professionalism
Banquets and Events associate role
Hotel Leo
Nellore
01.2017 - 04.2018
- Received hands-on training in banquet arrangements, event setup, and execution under managerial supervision
- Managed event turnovers within tight timeframes and assisted in buffet setups
- Coordinated with external event setup teams to ensure seamless execution for both hotel and outdoor events
Education
Diploma in Aviation and Tourism Management -
Franfinn Institute of Aviation & Tourism
Bengaluru01.2018
B.A in Hotelmangement & Administration - Hotel Management
Himalayan University
Itanagar, Arunachalpradesh01.2016
Skills
- Client servicing
- Data analysis
- Collaboration and teamwork
- Client relationship management
- Project management
- Event coordination
- Stakeholder communication
- Upsell opportunities
- Inventory management
- Contract negotiation
- Verbal and written communication
- Campaign execution
- Relationship building and management
- Account management
- Hospitality and accommodation
- Team Training
- CRM proficiency
- Preparing contracts
- Business negotiation
- Event planning
- Logistics coordination
- Financial analysis
- Invoice balancing
- Lead development
- Schedule management
- Vendor relations
- Expense control
- Report writing
- Problem solving
Hobbies and Interests
- Driving
- Listening to Music
- Exploring food and drinks
Languages
- English
- Hindi
- Telugu
- Tamil
Accomplishments
- Awarded as the rising star, a newcomer on the team for Q4 at Lohono-Isprava
- Awarded as the best-performing manager with the highest number of reviews on TripAdvisor
- Best Taskforce support associate from aloft Hotel, Bengaluru
Certification
- Path to Excellence by Harappa from UpGrad
- Jump-start your presentation skills from Unacademy
- Working remotely: How to succeed in the new workplace
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Affiliations
- Participate in the hotel task force with multiple brands of Marriott International which enhanced by knowledge of multiscale brands
References
References available upon request.
Timeline
Account Manager Client Service/Relationship Manager
Lohono - Isprava
11.2023 - Current
Client Service Consultant - Freelance
CAB experiences
09.2023 - 10.2023
Client Experience & Project Management Office Analyst
Deloitte
02.2023 - 11.2023
Events Manager
The Westin Goa
11.2022 - 07.2023
Events and Marketing Executive Manager
Harsha Event Management company
07.2020 - 01.2022
Food & Beverage Events Associate & Executive roles
Marriott International
07.2018 - 06.2020
Banquets and Events associate role
Hotel Leo
01.2017 - 04.2018
Diploma in Aviation and Tourism Management -
Franfinn Institute of Aviation & Tourism
B.A in Hotelmangement & Administration - Hotel Management
Himalayan University
Similar Profiles
Kimberly D'melloKimberly D'mello
Creative Lead at IspravaCreative Lead at Isprava
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -