Results-driven Software Quality Assurance Analyst with extensive experience at Corefront Technologies Pvt Ltd. Expert in ISO compliance and process auditing, ensuring quality management systems meet rigorous standards. Proven track record in risk management and defect tracking, fostering a culture of continuous improvement and excellence in project delivery.
Overview
4
4
years of professional experience
Work History
Software Quality Assurance Analyst
Corefront Technologies Pvt Ltd
Bangalore
04.2022 - Current
Participation in the project kickoff meeting, daily standup meeting, review meeting, and biweekly meeting as SQA to discuss risks, defect density, training requirements, project progress (schedule variance), and quality matrices.
Facilitation to PL and team members for QMS processes, tailoring process, quality check at various phases of the project, templates, and document understanding for all phases in SDLC as SQA.
Conducting a Release and Closure Audit (providing quality sign-off) at the end of the project/release to check the quality of the project in terms of all defects closed, all matrices targets achieved, all requirements met as per the contract, client acceptance criteria matched, and final client sign-off.
Planning and conducting quarterly audits of all projects and publishing audit reports, along with NC tracking, follow-ups, and analysis reports. (Process and Product Quality Assurance).
Conducting organizational training to provide an understanding of SDLC, CMMI Level 3 process areas, tailoring processes, QMS quality processes, ISO 9001:2015 training, etc.
Updating templates, process documentation, as and when required.
Review the quality policy periodically, maintain a process repository for process assets, and manage the measurement database, including process performance metrics, best practices documents, sample document library, templates, etc.
Ensuring the compliance of all the processes as per the ISO 9001:2015 standard.
Process Consultant
Wipro Pvt Ltd
Visakhapatnam
04.2021 - 04.2022
Time-to-time review of all the functions to check the effective implementation of the Quality Management System and promote awareness of customer requirements.
Working as an Internal Auditor, I plan and conduct quarterly internal audits of all business processes based on ISO 9001:2015 (QMS), e.g., process audits for HR processes, and admin processes.
Conduct a risk assessment and a risk treatment plan for the entire organization.
Measuring and monitoring the process performance, and initiating necessary corrective and preventive action.
Education
Bachelor of Technology - Mechanical Engineering
Raghu Institute of Technology
Visakhapatnam
05-2018
Skills
Quality assurance
SDLC knowledge
ISO compliance
Process auditing
Risk management
Defect tracking
Quality Management System
Root cause analysis
CMMI Dev V13 Lev 3
Areas of Expertise
Prepare and present project performance quality dashboards by analyzing several metrics
Tested software tools before implementation to ensure compliance with functionality
Established processes to ensure compliance with the quality standards
Customer interaction during the implementation of new processes and visits
Prepare presentations on quality methodologies and provide training
Proficiency in Microsoft Office Expertise in Microsoft Excel
Compilation of process capability baselines
Process establishment and improvement
Knowledge of CMMI and Agile Scrum
Affiliations
Responsible for the enhancement and maintenance of the QMS
Facilitation to PL and team members for QMS processes, tailoring process, quality check at various phases of the project, templates, and document understanding for all phases in SDLC as SQA
Working as an internal auditor, planning and conducting quarterly internal audits of all business processes
Working as a metric lead, defining and implementing the metric framework at the organization and project level
Working as an SQA for dedicated projects
Conducting root cause analysis of deviations in performance metrics and customer complaints by using various problem-solving tools like 5 Whys analysis, cause-and-effect diagram, Pareto analysis, etc
Handling customer claims and complaints, Microsoft, Phillips, Google, and Apple
Training is provided to employees on customer-related issues and topics
Recogntion
Received Team of the Month award three times
Received Quality Contributor award for support in external audits
Certification Audits
· Coordinated external audits / assessment for Standards ISO 9001:2015 and ISO 27001
· Supported as internal auditor for ISO 9001:2015 audits and ISMS
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge