Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Vamsirao Karuturi

Vamsirao Karuturi

Technical Support

Summary

Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive 2 support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2
2
year of professional experience
1
1
Certification
3
3
Languages

Work History

Technical Support Specialist

concentrix
banglore
04.2022 - Current
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Bachelor of Arts - Accounting

School of Open Learning
New Delhi
04.2016 - 2018.04

Skills

Application support

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Certification

[CCNA,CCNP] Training - [8MONTHS]

Timeline

Technical Support Specialist

concentrix
04.2022 - Current

[CCNA,CCNP] Training - [8MONTHS]

03-2019

Bachelor of Arts - Accounting

School of Open Learning
04.2016 - 2018.04
Vamsirao KaruturiTechnical Support