Vamsi Varma Nagallapati

Network Voice Engineer with extensive experience in Cisco Unified Communications and VoIP deployment, recognized for enhancing network performance and maintaining compliance with data security regulations. Demonstrates strong troubleshooting skills and meticulous documentation practices, ensuring exceptional end-user support. Proven ability to optimize voice network configurations, contributing to overall operational efficiency. Aiming to leverage technical expertise in a challenging role that fosters innovation and growth.

• Worked as Cisco VOIP and Network admin.
• Configuring and troubleshooting Unity Auto Attendant, Extension Mobility, Device Mobility, Unified Communication Manager (CUCM), Cisco Unity Connection, UCCX.
• Troubleshooting Voice Gateways, Router, and switches.
• Responsible for monitoring the IP network (customer links), responding to outages, and coordinate with Cisco TAC for critical issues.
• Worked on monitoring setup and processes.
• Involved in Server Reboots, cleanup.
• Triaging priority issues and resolving the issues as per the SLA.
• Monitor Cisco Servers for CPU utilization, Processor statistics, Memory Utilization and Disk Utilization for performance monitoring.
• User management: Creation, Deletion, Assigning rights/privileges to users as per ticket/approval.
• Maintenance and administration of Cisco, providing support via Ticketing System.
• Responding to alerts in timely fashion as per the pre-defined priority levels and SLAs.
• Performing backups/restores.
• Doing Security Health Check on servers in regular interval.
• Performing server IP Tables & Route configurations as per the change management.
• VMware tool installation/upgradation.
• Configuring, Managing and Troubleshooting Pots and VoIP Dial-Peer and e.164 address.
• Managing and Troubleshooting Cisco Unified Communication Manager Express (CUCME), Unified Communication Manager (CUCM), Cisco Unity Express (CUE) Cisco Unity Connection (CUC), IPCC Express, IP Phones etc.
• Configuring, managing and Troubleshooting Voice Protocol: - H.323, MGCP, SIP, SCCP.
• Worked on tickets, Incident, Problem Management, Change Request in ServiceNow.
• Remediation of Vulnerability tickets by raising a Change Order in SNOW.
• Configuring and troubleshooting Voice circuits (E1/T1/BRI/FXO).
• Managing backups of servers and monitoring services in RTMT
• Configuring parallel ringing for the end user (SNR).
• Worked on the UCCX script editor for making script changes, and deployed

Best Performance award, For delivering good work in the project, 12/01/22, HCL Technologies Ltd

• English
• Telugu

Smith & Nephew :

Configuring and managing Cisco services, User Administration, File System Management, managing backup server, Troubleshooting and Server Maintenance. 

Airbus:

 Configuring and managing Cisco services, User Administration, File System Management, managing backup server, Troubleshooting and Server Maintenance.

I hereby declare that the information provided above is true to the best of my knowledge.

• 4+ years of experience as Network voice engineer.
• Experience in Cisco unified communications applications, configuring and installation of CIPC.
• Creating profiles in Cisco call manager, unity connection and UCCX administration.
• Monitoring the servers and services, backups of servers.
• Strong experience in planning, tracking, communicating with stakeholders.
• Good problem resolution skills and a quick learner.
• Worked in Client location (on site).
• Good verbal & written communication skills.

• Passport Number: Valid
• Father's Name: N. Subramanyam Raju
• Gender: Male