V Ananta Patro

Performance Testing on U.S. Auto Lending Technology.

• Results-driven Software Test Engineer with five years of experience in performance testing. Skilled in HPE LoadRunner, JMeter, Postman, and API testing, with expertise in both automation and manual testing.
• Proficient in designing and executing Virtual User Generator (VuGen) scripts using LoadRunner across WEB HTTP/HTML, Web Services, SAP-Web, TrueClient, and SAP GUI protocols.
• Experienced in requirement gathering, test planning, execution, and performance analysis, leveraging LoadRunner VuGen, Controller, Analyzer, and JMeter for enhancements such as correlation, parameterization, and error handling.
• Strong knowledge of monitoring and profiling tools, including Perfmon, SiteScope, AppDynamics, and Dynatrace, with hands-on experience using Performance Center and network sniffers like Fiddler and HAR Analyzer.
• Adept in functional and non-functional testing (load, stress, endurance), leading and contributing to performance and manual testing initiatives, while ensuring quality throughout the Software Test Life Cycle (STLC).
• Skilled in client-side and server-side monitoring using AppDynamics and Grafana, performing performance bottleneck analysis, and optimizing application and database parameters for improved efficiency.
• Effective collaborator, working seamlessly with development teams, business analysts, and stakeholders to ensure smooth testing execution and quality assurance.

Functional Testing on U.S. Home Lending Technology.

• Extensive experience in Quality Analysis and Manual Testing, utilizing advanced tools such as BrowserStack and ALM within an Agile environment.
• Played a key role in functional testing and User Acceptance Testing for the Home Lending Technology.
• Collaborated closely with product owners and analysts to streamline testing processes and ensure alignment with business requirements.
• Actively participated in Agile ceremonies, including Product Backlog Refinement, Sprint Planning, Sprint Reviews, and Retrospective meetings.
• Skilled in analyzing functional requirements and translating them into comprehensive test scenarios and cases.
• Proficient in web and mobile application testing, leveraging multiple simulators for enhanced accuracy.
• Experienced in project management and defect tracking tools such as Jira, Confluence, Excel, and Teams.
• Contributed to the seamless integration of Net Banking from eServices to a UI-based platform for mobile and desktop applications within the Wells Fargo Auto Lending division.
• Hands-on experience with applications like iTOP, Citrix, Early Resolution, Lending Portal, and Document Imaging.
• Provided training and mentorship to new team members, ensuring a smooth transition and knowledge sharing within the team.

Settlement Mod Administrator Responsibilities.

• Generating final modification documents based on underwriter trail data, ensuring timely dispatch within the 15-day SLA.
• Utilizing applications such as ICMP, ER, MSP, First American, and Service Link.
• Reviewing borrower details to prepare accurate modification documents.
• Conducting extensive research to resolve discrepancies effectively.

Process and Reporting.

• Developing accurate, timely, and comprehensive process reports for managers and leadership.
• Coordinating production planning to meet daily Service Level Agreement (SLA) deliverables.
• Managing complex process charts and reports using expert-level MS Excel skills.
• Creating and maintaining management templates to streamline reporting:
• One View TM Performance Tracker for real-time functional score tracking.
• Workflow management templates for BOD/EOD, customer priority assignments, daily reports, and production tracking.
• SLA discrepancy reports, including Time Sheet Data Analysis and team-level UT/RPH tracking.

Training, Mentoring, and Quality Enhancement

• Facilitating training for new team members at the process level.
• Mentoring team members, addressing queries as a Subject Matter Expert (SME).
• Providing team support, ensuring 100% quality, and completion within TAT.
• Conducting process improvement meetings with managers.
• Leading quality campaigns within process pillars.
• Recognized as an SME for the process, overseeing initial team performance, quality, production utilization, and knowledge updates.

Collaboration and Innovation.

• Communicating with onshore partners regarding process updates and discrepancies.
• Participating in the innovation pillar, contributing ideas for process optimization.
• Conducting seminars and presentations on people management skills.

Training and Quality Department Responsibilities:

• Conducting new hire training, refresher training, and cross-training sessions.
• Performing daily loan audits and creating process guides.
• Preparing monthly reports for operational insights.

Mortgage Industry Experience:

• Knowledgeable in HAMP, loss mitigation, and related mortgage processes.
• Proficient in Citrix, Select CE, Merlin Mod Tool, Socrates Mod Tool, Lending Portal, and New Image.
• Cross-verifying documents for effective solutions.
• Calculating customer outstanding debt.
• Managing trial and final modifications based on waterfall terms and agreements.