Vandana Bisht

Build strong relationships with customers, acting as a trusted advisor and advocate for their needs.

Proactively manage customer renewals, ensuring timely renewal of contracts and agreements. Identify opportunities for upselling or cross-selling based on customer needs and usage patterns, and work to expand the scope of the customer relationship.

Track key performance metrics related to customer success, such as customer satisfaction, retention rates, renewal rates, and product usage. Generate regular reports and dashboards to monitor progress, identify areas for improvement.

Drive product adoption and usage among customers, promoting best practices, and identifying opportunities for increased engagement. Provide guidance and recommendations on how customers can leverage the product to achieve their desired outcomes and address business challenges.

Provide timely and effective support to customers, responding to inquiries, troubleshooting issues, and resolving problems to ensure a positive customer experience.

Serve as the main point of contact for assigned customer accounts, managing ongoing communication, relationship management, and issue resolution. Conduct regular check-ins and account reviews to assess customer satisfaction, and identify opportunities for improvement.

Gather and analyze customer feedback to identify trends, issues, and opportunities for improvement. Advocate for customer needs within the company, providing insights to improve the overall customer experience.

Gather data from various sources, including databases, surveys, websites, and other repositories. Ensure data accuracy, completeness, and reliability by verifying and validating information.

Cleanse and preprocess raw data to remove errors, inconsistencies, and duplicates.

• Lead a Pre-sales and CRM team to ensure customer success for the company
• Identify product usage gaps and provide actionable solutions to the customers
• Ensure customer retention by negotiating and closing renewals
• Identify opportunities of upselling and cross-selling and manage escalations
• Responsible for driving customer loyalty, adoption and implementation
• Develop and maintain positive client relationships at all levels with existing corporate accounts
• Implement, run and manage successful customer pilots working with the Sales team to analyze pilot results and provide input to the business case
• Drive product adoption and ensure exceptional user experience
• Manage the entire customer lifecycle - onboarding, planning and implementation, deployment and ongoing usage
• Perform weekly/monthly account reviews to ensure clients are meeting goals and make recommendations to improve metrics
• Track accounts to identify churn risk and work actively to eliminate that risk
• Actively monitor and measure your impact on growing customer health, product adoption, and revenue.

• Proactively handling customer lifecycle from on-boarding through the duration of their subscription period
• Identify opportunities of upselling and cross-selling
• Schedule and handling periodic meetings with key stakeholders also resolve query within the SLA
• Advocate customer needs and issues among cross functional teams
• Drive greater usage/adoption over time
• Provide client relationship management for all assigned accounts and ensure that every client is having a great experience using the platform
• Keep customer churn at a healthy level, by paying close attention to product usage
• Advocate customer needs/issues cross-departmentally
• Manage overall customer success to ensure high retention and renewal rate
• Coach and train customers to be product experts and train their teams.

Monitor network performance, analyze traffic patterns, and optimize network configurations to ensure high availability and reliability.

Identify and resolve network issues, including connectivity problems, equipment failures, and security vulnerabilities, through troubleshooting and maintenance activities.

Design, configure, and deploy telecom networks, including routers, switches, and other network infrastructure .