Vandana Dawala

Dedicated and detail-oriented Customer Service specialist with 1+ years of experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter and forward-thinker.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Title: “Financial analysis of NALCO (2016-2017)” 

Company: NALCO, Bhubaneswar  (Jun- July 2016) 

 Brief Description:

 Internship was about a thorough study and analysis of the financial statement of the year 2016- 17

Learning Outcome:  Prepared documents needed to analyses the financial statements  Learned to analyses the financial statements  

Title: “HUMAN RESOURCE INTERN “ ( April – July 2020)   

Company: EPITOME, TRC, Indore 

 Brief Description: 

Thorough Understanding of Training & Development and End to End Recruitment Process. 

Learning Outcome:   Developed managing people effectively and plan key human resource functions with the organization.  Solving approach in context to human resource challenges.  Developed efficiency in handling difficult situations like pandemic, economy crisis.  Developed skills to be proactive and prompt to achieve tasks within the deadlines.  Developed confidence, calm, and polite while dealing with people.  Developed team management and change management within self.  Management skills to search, collect, scrutinize the data as per the requirements.

• Recognised by management for best customer support .
• Awarded as operations champion.

• Operations Champion
• Human Resource Management
• Customer Service