Vandana Joshi
Mumbai
Summary
Driven professional with extensive experience in hospitality management, I have spearheaded initiatives to enhance operational efficiency and customer satisfaction. Expert in implementing policies and leading teams to exceed performance goals and excellence in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager Front Office
Courtyard by Chennai
Chennai
01.2014 - 04.2015
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Manager
Aman Resorts (The Lodhi)
New Delhi
02.2013 - 01.2014
- Implemented new procedures or systems to improve efficiency within the organization.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed customer feedback surveys in order to identify areas for improvement.
Duty Manager
Hyatt Pune
Pune
10.2011 - 01.2013
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Responded to customer issues to provide immediate resolution and improve retention.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Created positive work environment for employees and delivered exceptional customer service.
Team Leader
Hyatt Pune
Pune
08.2010 - 09.2011
- Completed daily quality assurance duties to provide feedback for improvements.
- Oversaw training and development programs to enhance team skills and knowledge.
- Identified needs of customers promptly and efficiently.
Reservations Supervisor
Hyatt Amritsar
Amritsar
01.2009 - 07.2010
- Reserved rooms changed reservations, and added special request notes to the reservations system.
- Managed reservations system including taking bookings over phone or online portals.
- Ensured accuracy of all reservations, billing details, and room rates.
Front Office Assistant
Hyatt Bangalore
Bangalore
01.2008 - 12.2008
- Completed Hotels Operations Trainee Program.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
Education
Certificate in German Language -
Mumbai University
Mumbai04-2018
PGDBA - Business Administration And Human Resources
Symbiosis University
Pune04-2013
Bachelor of Commerce -
Garhwal University
05-2007
Diploma in Aviation, Hospitality & Tourism -
Frankfinn Institute
Dehradun01.2007
All India Senior Secondary Certificate Examination -
SSDK Inter College
Rudrapur01.2003
All India Secondary School Examination -
SSDK Inter College
01.2001
Skills
- Recruiting and interviewing
- Pre-opening properties
- Orientating and training
- Customer service and satisfaction
- Performance reviewing
- Market forecasting, and analysis
- Policies and procedures implementation
- Operations Management
Accomplishments
- Have been a rooms trainer during countdown for Pre-opening hotel, Navi Mumbai Marriott Hotel.
- Have opened Hyatt Amritsar & Hyatt Pune as a pre-opening team in Front Office.
- Successfully completed the Hotel Operations Training program conducted by Hyatt Hotels.
- Have received employee of the month several times.
- Guest feedback Champion of the year at Hyatt Amritsar.
- Have been rated 'Above target' for 3 consecutive years.
- Successfully completed the IHHR Train The Trainer program.
- Awarded as Manager of the year at Courtyard by Marriott Chennai, 2014
Disclaimer
I hereby declare that all the information furnished above is true to best of my knowledge and belief.
Salaryconsideration
Negotiable
Affiliations
- Have competed twice in All India girls Calisthenics competition under Endurance category, secured 7th rank in 2023 & 3rd rank in 2024.
- Won a Beauty Pageant in 2022.
- Conducted Yoga workshop for Marriott International and Indian Navy.
Certification
- Hotel Operations Training Program
- Loyalty Operations & Compliance - Train the Trainer
- Front Office - Train the Trainer
- The Art & Science of Cleaning by Ecolab
References
References available upon request.
Timeline
Assistant Manager Front Office
Courtyard by Chennai
01.2014 - 04.2015
Assistant Manager
Aman Resorts (The Lodhi)
02.2013 - 01.2014
Duty Manager
Hyatt Pune
10.2011 - 01.2013
Team Leader
Hyatt Pune
08.2010 - 09.2011
Reservations Supervisor
Hyatt Amritsar
01.2009 - 07.2010
Front Office Assistant
Hyatt Bangalore
01.2008 - 12.2008
Certificate in German Language -
Mumbai University
PGDBA - Business Administration And Human Resources
Symbiosis University
Bachelor of Commerce -
Garhwal University
Diploma in Aviation, Hospitality & Tourism -
Frankfinn Institute
All India Senior Secondary Certificate Examination -
SSDK Inter College
All India Secondary School Examination -
SSDK Inter College
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