Vandana Mulik

• Responsible for customer identification verification, fraud prevention and customer service.
• Responsible for validating documents of customers while opening bank account, apply for loans.
• Ensuring correct customer document verification to prevent from fraudulent activity such as money laundering and fake account or customer claiming to be someone else
• To check the originality of submitted documents and extract information using our banking software to identify the genuine customer.
• To review, validate and authenticate documents to ensure that they are accurate, original or genuine and fit for customer's intended purpose.
• Handling customer escalation through phone related to KYC and other required documents while process for account opening, applying for loan.
• Conducting telephonic interview.
• Train new joiners related to process.

Customer-Centric Virtual Banking *Responsibly handling incoming video calls from banking customers, delivering a wide range of services.

*These services encompasses

fulfilling service requests such as mobile number change, address updates, and executing financial transactions like NEFT/RTGS as well as facilitating the

booking of Fixed Deposits. This virtual banking platform, accessible through mobile banking net banking and the

website, ensures that all banking operations and services

are seamlessly accessible without the need for branch visits.

*High-Quality Service Delivery : Committed to providing top notch services to customers, resulting in consistently

achieving a high Net Promoter Score

*Proactive Customer Engagement : Proactively reach out to customers for follow ups, addressing escalations, and

gathering valuable feedback. This approach ensures end to end issue resolution and fosters strong enduring customer relationships

*Customer Appreciation : Continuously earning high levels of customer appreciation and conveying this feedback to enhance Service Quality.

* Respond to customer inquiries via phone.

* Resolve Customer complaints and escalated issues to appropriate department.

* Maintain customer records, update account information.

* Manage daily sales lead flow into sales automation system.

*Handling end to end Recruitment Cycle Middle to Sr. level (Non-IT Recruitment)

*Understanding client’s requirements

Sourcing, shortlisting of resumes

*Arranging, coordinating interviews

*Salary Negotiations with candidates

*Coordinating with clients

*Maintaining database

*Sourcing the candidates from the Portals like Times Job and Monster.

*Cold Calling

*Screening the candidates.

*Headhunting.

*Short-listing the candidates

*Coordinating and scheduling interviews.

*Client coordination.

*Scheduling the rounds of interview for the candidates.

End to end recruitment.

Follow-up of the candidate till he/she joins the respective client