VANDANA NEGI
GURUGRAM
Summary
Outcome-driven L&D Head with a track record of increasing revenue through innovative learning interventions and behavior development across all levels. Skilled in designing impactful training with pedagogy enhancements like simulations, fostering a learning culture, and partnering with business to achieve measurable outcomes. Expert in leveraging Generative AI to create effective learning tools that drive business metrics and support organizational growth.
Overview
24
24
years of professional experience
Work History
GM Training (Learning and Development)
NIIT Limited
12.2017 - Current
- Establishing talent strategy and vision to address talent needs
- Manage the talent pipeline with the objective to build business and organization skills through conceptualizing and managing Sales Academy, Tech, and the Leadership Academy
- Designed and implemented leadership development programs tailored for mid- and senior-level managers, resulting in measurable improvement in team engagement scores.
- Collaborated with stakeholders to identify behavioral competency gaps and created blended learning solutions (workshops, e-learning, on-the-job projects) to address them.
- Facilitated interactive workshops focused on emotional intelligence, communication, and team dynamics, leading to enhanced collaboration and conflict resolution across departments.
- Assessed and continuously improved the effectiveness of leadership training by gathering feedback and analyzing performance data, resulting in a 15% increase in program completion and satisfaction rates.
- Served as a subject matter expert in solutioning learning strategies for organizational behavior change and leadership competency modeling
- Identify critical roles, establish career paths and integrate learning solutions to enable succession planning (Talent Readiness Program)
- Conceptualized and managing the Learning App NAIRA for Personalized Training Paths, Micro Learning, AI Coaching & Role Playing and self-paced learning repository
- Establish governance systems to monitor progress on talent management initiatives
- Monitoring business needs and ensuring solutions are provided accordingly
- Designing learning/ competency framework for various roles
- Showcasing ROI based on the agreed improvement % post baselining
- Drive Training efficiency and effectiveness through the Training Metrics to enhance team and operational excellence.
- Involved in pre-sales for crafting learning solution and ensuring committed ROI for learning investment and value delivery
- Conceptualizing and managing the internal learning portal (NIIT Learning Portal)
- Proficient in managing Learning Management Systems
- Managing Voice Call Monitoring system with accuracy benchmark of 85%
Sr. Manager Training
CPM India Pvt Ltd
08.2014 - 12.2017
- Establishing, leading, and maintaining strategic direction and execution of Learning & Development
- Responsible for Lead and manage the selection and management of the external learning and development of vendors to ensure they provide high quality, expected results and cost-effective service delivery
- Launched and ran a Retail Induction School for role-based knowledge development
- Responsible for providing, provisioning, maintaining cost and preparing budget for L&D department
Service Delivery Head
Centum Learning
12.2013 - 08.2014
- Managing Training projects for all clients of North and East Hub
- Designing the Learning framework as per the need of the client and conceptualizing the solution.
- Monitoring and meeting the business targets through cost optimization, capacity utilization and revenue generation
Manager Training
Unitedlex
09.2011 - 03.2013
- Managing and delivering end to end training solutions around TNA (Training Need Analysis), Designing Content, Delivery of Training, and effectiveness of training.
- Institutionalize a mechanism that integrates the input from the quality department, client feedback and CSAT / sales metrics, and use this input to drive ongoing training endeavors
- Partnering with business processes for training solutions and regularly reviewing the impact on training metrics.
- Review competency development plans on a regular and work closely with the business units to address the competency gap.
A.M. Training
Intelenet Global Services
07.2009 - 09.2011
A.M. Training
WNS Global Services
06.2006 - 07.2009
- Managing three phases of training: COMMUNICATION, PROCESS, SOFT SKILLS DEVELOPMENTAL TRAINING whereby designing the complete training roadmap
- Review and assess the adequacy of current Quality parameters & then implement quality control measures to check robustness of system
- Facilitate Performance Management System which incorporates performance monitoring, appraisals, feedback, training / learning.
Domain Trainer
HEROMINDMINE, A Division of Hero Corporate Services Ltd.
08.2002 - 05.2006
- Developing and designing modules for selling, customer service, soft skills, communication skill enhancement and accent neutralization training.
- Ensure accurate, timely and efficient analysis of Weekly and Monthly Reports.
- Identifying Training needs of processes and designing or preparing programs based on identified needs.
- Training key corporate batches.
- Conducting Academic audits.
Education
MBA -
NMIMS
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Launched Accelerated Leadership Programs (LEAP) for middle managers and GROW for senior leaders, First Time Managers and Managerial Development program for young and mid level managers respectively.
- Serve to Sell program on Sales and after sales support.
- Stabilized the new hire training process for key businesses, thereby reducing the training cycle time with training effectiveness.
- Industry Recognition: HR 50 Under 50. Best Learning Culture, Best Coaching and Mentoring Program, Best HR Tech of the year (Learning App and Solutioning).
- Increased the Sales Productivity by 16% through customized Sales Coaching.
Personal Qualifications
MBA, NMIMS
Domain Expertise
- Telecom (AT&T)
- Banking and Financial (First Magnus, M&T, Litton)
- Travel (National Rail of UK)
- Information Technology (CSC)
- Education (NIIT)
- BFSI
- FMCG (GSK, Mondolez, P&G)
Personal Information
- Date of Birth: February 26
- Gender: Female
Timeline
GM Training (Learning and Development)
NIIT Limited
12.2017 - Current
Sr. Manager Training
CPM India Pvt Ltd
08.2014 - 12.2017
Service Delivery Head
Centum Learning
12.2013 - 08.2014
Manager Training
Unitedlex
09.2011 - 03.2013
A.M. Training
Intelenet Global Services
07.2009 - 09.2011
A.M. Training
WNS Global Services
06.2006 - 07.2009
Domain Trainer
HEROMINDMINE, A Division of Hero Corporate Services Ltd.
08.2002 - 05.2006
MBA -
NMIMS