Vandana Pasupureddi
FRONT OFFICE ASSOCIATE
Srikakulam
Summary
Seeking a position of a Guest Relation Executive wherein my extensive customer service skills will prove beneficial towards the growth of the organization.
Overview
1
1
year of professional experience
3
3
Language
Work History
Trainee Guest Relation Executive
ITC Welcome hotel Grandbay
Visakhapatnam
01.2016
Guest Relation Executive
ITC Welcomhotel Devee Grandbay
Visakhapatnam
10.2016 - 11.2017
- Performs the tasks of responding to the queries and request of guests and clients
- Handles the responsibilities of managing guest relation activities of the organization
- Coordinates with the request of guest to other departments like housekeeping and pantry
- Responds as well as solves different complaints of guest
- Performs the tasks of attending as well as answering incoming and outgoing call
- Transfers respective calls to the concerned person of the departments
- Helping the reception in check-in and check-out
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
Education
Bachelor of Science -
B.R. Ambedkar University
Diploma - Aviation
Intermediate - undefined
IPE
SSC - undefined
ZPH School
Skills
More than one-year progressive experience in handling customersProficient in both oral and written communication skillsEffective organizational and time management skillsSkilled in building and maintaining good relationship with customersMulti-tasking with ability to work under pressurePatience, enthusiastic with excellent administrative skillsComputer KnowledgeGood knowledge ofMicrosoft Word, Microsoft Excel and Microsoft OutlookBrowsing the internet through different browsers like, Internet Explorer, Mozilla Firefox and Google Chrome
Timeline
Guest Relation Executive
ITC Welcomhotel Devee Grandbay
10.2016 - 11.2017
Trainee Guest Relation Executive
ITC Welcome hotel Grandbay
01.2016
Bachelor of Science -
B.R. Ambedkar University
Diploma - Aviation
Intermediate - undefined
IPE
SSC - undefined
ZPH School