Vandana Pathak

Accenture Account Responsibilities –

• Serving as People Lead for Barclays Account and guiding and mentoring a Team if 8 members at AM and TL level Business Analysts and Project Managers.
• Driving resource planning, ATR (Accountable Talent Resource) management, skills development, and workforce allocation across global delivery teams for Batclays Account

Client Specific Responsibility:

1. Barclays – Senior Operational Change Manager (Sept 2024 – Present)

Transformations Handled:

Identity & Access Management (IAM) Transformation

• Directed global IAM transformation ensuring regulatory and audit compliance, delivering organizational structure redesign, FTE utilization dashboards, and geographical distribution reports for AM/TL-level teams
• Led critical business activity (CBA) mapping to assess SLA breach impacts, integrating resilience and BCP planning into delivery governance.
• Conducted cross-skill dependency and skill-gap analysis across multiple geographies, enabling proactive workforce planning.

DataWalk Program

• End-to-End Engagement Lifecycle & Digital Toolkit Delivery
• Designed and deployed the engagement lifecycle model including governance structure, process documentation, front-door intake model, and capability catalog.
• Directed creation of a digital toolkit across Confluence (internal) and SharePoint (stakeholder-facing), integrating governance RACI, process flows, onboarding guides, KPI templates, and demand lifecycle visuals.
• Guided BAs and Change Analysts in preparing as-is documentation, governance specifications, and capability mapping.

2.Rabobank - Delivery Lead (Feb 2022- Aug 2024)

• Led operational change management initiatives within Agile delivery streams, ensuring seamless adoption of new processes, tools, and governance models.
• Managed end-to-end sprint delivery, backlog prioritization, dependency tracking, and cross-
  team coordination to enable on-time program outcomes.
• Designed and implemented governance reporting templates and change impact assessments
  to track readiness, adoption, and business impact.
• Facilitated process improvement workshops with global stakeholders to identify
  inefficiencies and implement optimization.
• Coordinated with product owners, delivery leads, and technical SMEs to ensure business
  requirements were translated into actionable delivery tasks.
• Drove stakeholder engagement across business and technology teams, ensuring transparent
  communication on delivery progress, risks, and decision points.
• Supported change adoption through training sessions, knowledge-sharing forums, and
  stakeholder alignment activities.

Client Specific Responsibility:

1. Deutsche Bank – Agile Project Manager (Dec 2018 – Jan 2022 )

• Led the end-to-end CyberArk migration program for Linux, Windows, and SQL applications, migrating 1,200+ applications in multiple phases, starting with a pilot batch of 200+ applications.
• Directed a global, cross-functional delivery team, coordinating with multiple project managers, application owners, and stakeholders across regions.
• Oversaw planning, resource allocation, and delivery timelines for all migration phases, ensuring zero critical downtime and full audit compliance.
• Stakeholder Management: Managed relationships with senior technology leads, compliance teams, and application owners, facilitating regular governance calls, risk reviews, and migration readiness workshops.

2.Telstra — PMO & Business Analyst (Jul 2015 – Nov 2018)

• Provided PMO support and business analysis for large-scale B2B and B2C telecom service delivery programs in Australia, working closely with technical teams, field
  engineers, and customer service units.
• PMO Responsibilities: Maintained project schedules, tracked dependencies, and updated reporting dashboards, providing management with visibility on project health and KPIs.
• Business Analysis: Gathered and validated technical and functional requirements from multiple stakeholders, ensuring alignment with installation standards and compliance
  checklists.
• Customer Engagement: Conducted feedback calls with B2B and B2C customers to identify gaps, resolve escalated issues, and improve service turnaround times.

• Create account level tracking files to analyze the billing data for accuracy, trends.
• Present billing error or disputes. Ensure accurate expenses classifications are payments approvals are provided to the financial support teams.
• Process trainer and SME for 4 New joining team.
  Created and published a series of training materials, manuals, and assessments to help develop process understanding.

• Supported telecom network operations, fault diagnostics, and issue resolution.
• Coordinated with cross-functional teams to ensure timely service restoration and minimize downtime.