VANDANA PRESANTH
Entry Level Network/Cloud Engineer
ERNAKULAM
Summary
Dynamic ICT Technician with a proven track record at Copiers Botswana, excelling in network troubleshooting and user management. Enhanced system performance and security while providing exceptional technical support. A quick learner adept at software installation and permissions control, ensuring high user satisfaction and operational efficiency.
Overview
1
1
year of professional experience
4
4
Certifications
2
2
Languages
Work History
ICT Technician
Copiers Botswana
09.2024 - 05.2025
- Installed and configured operating systems and applications to optimize performance across all user workstations
- Monitored network performance and security protocols, resolving issues to maintain system integrity
- Assisted in troubleshooting hardware and software problems, minimizing user downtime
- Provided technical support to 50+ users via help desk services, ensuring high user satisfaction
- Managed user accounts and access permissions in Active Directory and Microsoft 365
- Performed basic network configurations and connectivity checks (DNS, IP, DHCP)
- Provisioned and managed virtual machines using Hyper-V
- Applied and maintained web filtering policies using FortiGate and Kaspersky
- Participated in system backup, restoration, and disaster recovery simulations
Education
No Degree - Diploma in Computer Science Engineering
Sunrise University, Alwar
Rajasthan, India 04.2001 -
High School Diploma -
Gaborone International School
Gaborone, Botswana 04.2001 -
Skills
Network troubleshooting
Software installation
Windows administration
Desktop troubleshooting
Program installations
User management
Permissions and Access control
Quick learner
Technical troubleshooting
Certification
CISCO Certified Network Associate CCNA (200-301)
Timeline
AWS Certfied Solutions Architect-Associate
06-2025
Microsoft Azure Administrator AZ-104
10-2024
ICT Technician
Copiers Botswana
09.2024 - 05.2025
Microsoft Certified Solutions Expert MCSE-2016
08-2024
CISCO Certified Network Associate CCNA (200-301)
05-2024
No Degree - Diploma in Computer Science Engineering
Sunrise University, Alwar
04.2001 -
High School Diploma -
Gaborone International School
04.2001 -
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