Vandana Jagannathan

Work History

Cognizant

Chennai

09.2014 - Current

Currently working with Cognizant as a HR (Academy) Working with Platform Core Team as a 1st Primary POC
Also taking care of all platform orientations (India / Non-India)
We make sure interns / Genc onboarding & providing trainings in Academy Post all training
We will go to colleges & recruit the candidates based on our business demand
Orientations regarding Company Values & Platforms will be handed by myself
We will release the candidates for Business post Learnings completed
Will do all UAT's wrt to Learnings & other supports reporting features & give the sign off for the vendors to implement the same
Handing all queries relates to platform we provided to candidates
Conducting Assessments post checking with all pre- requisites as designed in learning path & do complete Proctoring to avoid Mal practices
We conduct Remote Proctoring & make sure all candidates are taking assessments without any malpractice
If any suspicious found, We will make sure by taking the case to the Talent Manager Team
Any issues happening on time of assessments or post the assessments we will decide & provide the right solution

Dell

Chennai

06.2012 - 09.2014

Sutherland Global Services

Chennai

11.2009 - 06.2012

Worked as a Technical Support Executive for the Premium Support Project
Premium Support provides paid support for any software and applications
Calls raised with the Premium Support are logged in an EZCLM for general tracking, management and resolution
Users are advised of the call reference number (Like Incident/Ticket number) and will be updated on the progress of their call via telephone call or email
The Premium Support aims to fix issues and restore normal operations as soon as possible
Coordinating with the onshore team in case of outage and providing support to the customer effectively

TATA BUSINESS SUPPORT SOLUTIONS

Hyderabad

02.2008 - 12.2008

Company Overview: Tata Business Support Solutions - Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers
Worked as a Customer Support Representative
Calls raised with the Customer Service Support are logged in a CRM for general tracking, management and resolution
Users are advised of the call reference number (Like Incident/Ticket number) and will be updated on the progress of their call via telephone call or email
Tata Business Support Solutions - Headquartered in Hyderabad and having Global delivery centres located in North America & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India, serving domestic as well as international customers