Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Vandana Rana

Vandana Rana

Gurugram

Summary

A creative and enthusiastic professional working on ServiceNow. My expertise includes managing Incident, Problem, Change, and Knowledge Management, as well as developing workflows using Flow Designer and Workflow Editor. I have also worked on server-side and client-side scripting and created and configured service catalogs. Additionally, I have contributed to various other projects and initiatives, enhancing overall system functionality and operational efficiency. Translating business requirements into technical and functional specification, Collaborate with stakeholders to prioritize and define features, enhancements, and system integrations . Perform gap analysis to identify areas where ServiceNow can add value , Ensure effective implementation and integration by working closely with technical teams , Coordinate testing activities, supporting users, and driving bug fixes.

Overview

1
1
year of professional experience

Work History

ServiceNow Developer

UNITM Technologies Private Limited
Noida
04.2024 - Current
  • Working on incident management and solving the incidents assigned by the user.
  • Developed and configured Business Rules, Script Includes, Script Actions, Event Registry, Background Scripts, Fix Scripts, Client Scripts, UI Policies, and Scheduled Scripts.
  • Created and configured Import Set Tables and Transform Maps.
  • Created custom tables and configured ACLs, groups, and roles for them.
  • Worked on catalog items.
  • Worked with Flows, SubFlows and Actions in Flow Designer.
  • Created stories and epics in the Jira board.
  • Focuses on bridging the gap between business needs and technical solutions, ensuring that the ServiceNow platform aligns with organizational goals.
  • Implement ITSM in support of Incident, Problem, Change, and Request Management.
  • Worked on third-party REST API integrations with ServiceNow.
  • Conducting discovery meetings and workshops to document business requirements.
  • Work on the server side and the client-side script.
  • Participating in the testing and validation of solutions to ensure they meet quality standards and defined requirements.
  • Providing guidance and knowledge to help resolve gaps, and ensure a smooth implementation.
  • Collaborate with stakeholders to prioritize and define features, enhancements, and system integrations.
  • Translating business requirements into technical and functional specifications.

Education

Masters in Technology - Computer Science

Maharaja Ranjit Singh Punjab Technical University
Punjab
03-2019

Skills

  • Business process design
  • ServiceNow implementation
  • ITSM framework
  • Requirement gathering
  • Server-side scripting
  • Incident management
  • Task management

Affiliations

Academic work done:

1. Thesis:- An Effective Virtual Machine Migration Technique For Underutilized VM'S. Masters thesis on cloud computing platform in which work was done in order to reduce the energy consumption and to boost up the performance of the system.

2. Project:- Scheduling of cloudlets using shortest job First Algorithm in cloud computing A major project that manages the scheduling associates. When the CPU is available, it is assigned to the process that has the smallest next CPU burst.

3.Project :- Travel and Tourism A major project in which you can book your available travel destinations and can book the hotels and the complete package for the days you want.

Timeline

ServiceNow Developer

UNITM Technologies Private Limited
04.2024 - Current

Masters in Technology - Computer Science

Maharaja Ranjit Singh Punjab Technical University
Vandana Rana